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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I bought these glasses to look like Mirabel (Encanto) and they were everything I could have hoped. Prescription is as good as if I'd spent a ton of money on them, but they were super affordable! This was my first time buying from Zenni and I was happy with it and would buy again.
I ordered prescription sunglasses and was skeptical because it was an online store. I was so surprised and impressed when I got them that I ordered regular lenses in the same style frames as the sunglasses and they are awesome. High index lenses. Good quality. Excellent prices. I'll be back Zenni!
These glasses were my first purchase from Zenni, and I'm hooked! All of my friends and colleagues love them and ask where I got them! Definitely buying again from Zenni!
My glasses look great! Theses glasses are an exceptional value for the price paid. Ordering was easy and my glasses were delivered before expected. I plan on ordering glasses from Zenni Optical from this point on.
The glasses are way to reflected when I purchase I will be invest in the better lenses. Gives me more of a headache. Just haven't had to time to actually order them
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5117994483, placed on October 8,2022, for one pair of single-vision eyeglasses.
We were sorry to learn that the lenses are reflective, and we see that you did not select one of our anti-reflective coatings for the lenses.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that the order was delivered to you on October 17,2022, which means that it was close to a week outside its 30-day warranty period when you posted your review on November 21,2022.
Nevertheless, since this is the first order you placed with us, we will be happy to make a customer service exception on your behalf to extend the warranty period to allow you to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
Therefore, if you would like to return the eyeglasses to us for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5117994483.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5117994483, in the subject line of the email and please advise of the refund option you prefer.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
We also hope that you have a wonderful Thanksgiving and a very happy holiday season!
The glasses that my daughter so quickly picked out turned out perfect for her. She was very pleased.
Glasses were delivered promptly and looked just like they did online, maybe better!
Really cute frames for a good price! Also, they got to me really quickly, which is a plus.
I am very satisfied. Good products. Very cheap. Good quality.
Always pleased with our Zenni optical orders. Have never had an issue with the shipping or our glasses
I work a mental health facility and my glasses were snatched of my face twisted and bent with all of a 15 year olds strength and they bent back and still very usable and fits my face tightly still will be ordering more styles soon
Not a paid review! I've ordered several pairs of glasses from Zenni for myself and my family. We love the affordability and selection of styles, and I have peace of mind knowing that I can return or exchange my glasses if something isn't right.
I have been ordering from here for a while now and they're great!
The glasses are beautiful and look great on me. My sunglasses are good for keeping the glare out.
I have purchased over 20 pairs and have been pleased with the quality and prescription. I inadvertently ordered +3.0 instead of -3.0. I was able to get store credit even with it being my error. As a teacher I have been able to purchase glasses for my students for $40 including shipping. Zenni is awesome!
I got them very quickly was impressed with that but the quality is what I paid for.
Thank you for posting your gratifying Zenni review of your order o5159070565, placed on October 24,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We are delighted to know that you are satisfied with these eyeglasses, and we thank you again for posting your favorable review.
Moreover, we want you to know that, at Zenni, we consider it a privilege to serve your eyeglasses needs and we hope to do so for many years to come.
In addition, we hope that you have a wonderful Thanksgiving and a very happy holiday season!
Nothing short if wonderful. This is my second order and couldn't be more happy. Fast service great quality. Definitely will be returning and getting more eyeware.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5146433233, placed on October 19,2022, for one pair of single-vision eyeglasses in full-rim, square, flexible-plastic, black frame 208321, with a frame width of 126 millimeters.
We were sorry to read that you did not like how the frame looked on you, and we apologize for any disappointment you experienced as a result.
If you would like to return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5146433233.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5146433233, in the subject line of the email and please advise of the refund option you prefer.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
Since you did not like how these eyeglasses looked on you, we want to recommend an infographic found toward the middle of the bottom of every page of the Zenni website, Best Eyeglasses for Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
We also hope that you have a wonderful Thanksgiving and a very happy holiday season!