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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I have purchased two pairs of glasses from
Zennioptical.com and I have been super happy with the results. The virtual try-on feature is helpful to gage the look of each frame on me AND they can even make lenses in my extra strength prescription. Even with insurance, frames and lenses from the doctor's office or one of the chain eyeglass centers is over $400. Since I discovered Zenni I haven't paid over $100 for either pair included upgrades like fingerprint resistant, blue light features and others. I'm so grateful you guys exist!
So many compliments on my glasses. Super comfortable and stylish. Glasses does NOT slip off my face which I do enjoy.
A little bit feel different after that back to normal..
I loved these frames for my 7 year old son, so far they've been great! No scratches and the frames aren't too big or anything. Very cute and durable for a child and I plan to order more very soon for him!
Wonderful customer service, great price, and
Quick turnaround once my order was placed.
Got readers then bi-focals…both were predictably perfect!
I enjoyed my whole process and product and would recommend Zenni anytime.
They came on time actually early and I was very happy with the quality
I'm pleased with the glasses I received. I'll be ordering another pair soon
Very happy with my new glasses thanks Zenni Team! Not my first glasses with Zenni, but was happy first time around and decided to repeat my business with Zenni.
I was looking for the perfect cat eye to fit my 1950's style and these glasses were perfect! Prescription is perfect and they are just the right size for me as I'm petite. So retro and fun!
This my first set of sunglasses since starting to wear my glasses. They fit great and make it much easier in the sun.
I can always count on Zenni for fashionable and affordable eyewear.
Can't beat the price! Quality is as good as the high dollar places. Recommend!
It was super easy and nice to finally get good quality glasses that are cute and not outdated or expensive! I definitely recommend!
Love them very affordable and work for what I need. And dont have to spend a lot to only wear them before bed. I wear contacts full time.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for posting your gratifying Zenni review of your most recent order for eyeglasses, o3786230677, placed on October 28,2022, for one pair of single-vision distance eyeglasses.
We were happy to read that you are satisfied with this eyeglasses order, which we were pleased to read you found was very affordable, and that they work well for your needs.
We thank you again for posting your favorable review, and we hope that you have a wonderful holiday season!