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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Second pair I ordered, I can't believe how much more I used to pay, I'm only buying from here from now on
I've ordered a pair of glasses multiple times from Zenni and they have always been spot on. My favorite are these black plastic frames, just a great conservative classic!
My glasses I had previously ordered from here had broke after a few years and when I needed my new frames I had them within a week of purchasing.
They've been very good quality glasses from the amount of time I've used them, though they are very fragile. I recommend it either way just for their durability and good quality!
My glasses that I Order is not what I expected to look Like. It's not what it looks like on the photo, It looks like a Protective glasses instead of a daily prescription glasses.
These glasses are exactly what I was looking and now I have both styles. Great look. Light weight. Love them!
I had ordered this pair because I own the same ones in another color. I thought these were going to be the same as the ones I have now, but they are not. They have a line because they're bifocals. My current pair are progressives so I don't have a line. I thought these were going to be the same. Since these glasses are a large frame, I cannot use them with the line because it is not positioned correctly. I will get a new pair, but I am just upset because I buy glasses for my whole family here.
Thank you for posting your Zenni review of the most recent order you placed with us, order o4661740962, placed on October 14,2022, for one pair of bifocal eyeglasses in full-rim, cat-eye, acetate, spring-hinged, pink tortoiseshell frame 503019, with a magnetic snap-on sunshades set.
We were sorry to read that you are dissatisfied with these bifocals, because they have a line separating the bifocal segment lens providing your near-vision correction and the larger lens that corrects your distance vision, unlike the two pairs of standard progressive eyeglasses you ordered on January 9,2022, in order o4427886886, which you initially ordered as bifocals but then contacted us the day after you placed the order to change the lens type from bifocals to progressives.
Since you contacted us within the first 24 hours after this order was placed, we were able to make the change from bifocals to progressives.
One of these pairs of progressive eyeglasses was ordered in frame 503021, the same frame as 503019, but it is a black frame with tortoiseshell temple arms, and the snap-on magnetic sunshades have gray lenses, whereas the sunshades that accompany frame 503019 are rose gold.
Order o4661740962 was delivered to you on October 28,2022, according to the U.S. Postal Service website, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these bifocals to us for one of our two refund options – either a 100 percent refund of the price of the bifocals in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
If you would like to return these bifocals for one of our refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to assist you when you provide the order number, o4661740962.
If you select the 100 percent store credit refund, you may use the store credit toward the purchase of a new pair of progressive eyeglasses – perhaps a pair of premium progressives, which we just started offering this year, and which have a wider progressive reading channel than standard progressives.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4661740962, in the subject line of the email and please advise of the refund option you prefer.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
We also hope that you have a very happy holiday season!
I had a wonderful experience with Zenni. My daughter got glasses and I saved money.
I'm really enjoying my new glasses. For the price that I paid they are an excellent product. I will definitely be buying more glasses from Zenni.
Easy to order. Production and shipping were fast. Zenni is my go to eyeglass company.
I bought glasses for my daughter (who is a professional at "tearing up" her frames). She's had them for about a month now and still not a scratch on them. Ordering was SUPER EASY although I used a different app to help with the PD. She loves her new glasses. Process from start to finish is very convenient and user friendly. Quality for the price is why I WILL be a returning customer.
Great as always. Fit great. Well made. Can't beat the prices!
It's my 3rd pair. Both of my daughters are now ordering theirs from Zenni too!
Thank you for offering such amazingly fun glasses at such a great price. I have been so happy with what I have received.
I ham so happy with my glasses they are exactly what I ordered. This is my second time ordering glasses through Zenni and I was very pleased both times.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5166925697, placed on October 28,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that you were unaware that the frame you selected – full-rim, square, flexible-plastic, translucent protective eyeglasses frame 744223, with a frame width of 150 millimeters – has protective side pieces, which you would have seen had you selected the 360° view or one of the angled views of the frame on our website.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 5,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you are dissatisfied with the frame, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
If you would like to return these glasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to assist you when you provide the order number, o5166925697.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5166925697, in the subject line of the email and please advise of the refund option you prefer.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
We also hope that you have a very happy holiday season!