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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Quick shipping and always satisfied with my glasses
These glasses fit my face nicely without slipping down. They are cute and the best price.
The glasses arrived quickly and look great. I just wanted alternative glasses to my progressive glasses for doing sports and these are fantastic!
Very happy with my order with Zenni. Love my glasses and the speed you receive them in
I always get good glasses at an affordable price from Zenni
Could not wear the glasses. They were made for a child I think yet they were not advertised as children. I have gotten so many pairs of glasses and this was the first time I have been disappointed. I know they cannot be returned.
Ordered my glasses and they were delivered within a week. They are a very sturdy metal frame. Glasses are great quality.
Great Glasses, fit to my face perfectly and are comfortable, but the lenses are actually slightly to big for the frames.
Great glasses, quick delivery. Always love this website
I ordered glasses for my son, they came very fast and fit him just perfectly.
I needed a pair of glasses that were affordable but didn't look like leftovers from the 90s. These are perfect. The shipping was fast and the purchase experience was smooth.
Pleased with glasses. I suggest you start using different colored glass cases.
Ordering was easy. Received glasses quickly and they look and feel great. Great price. Been telling others.
I have shopped with this company several times and I must say I am very pleased with every purchase that I've made. Thank you
Great job! I'm always satisfied with the glasses I buy from your selection! Awesome prices and great product!
My experience ordering with Zenni was easy overall. I made sure I got all my measurements done at my optometrist so that ordering online would be a breeze. The only difficult part is choosing a frame style because there are so many to choose from. The easiest way around this is to have a specific style of frames that you are going for. The photos on their social media was also helpful!
You have always had good products but the case was delivered broken.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5142983467, placed on October 18,2022, for one pair of bifocal eyeglasses in full-rim, square, acetate, translucent purple frame 662917, with a frame width of 132 millimeters.
We were sorry to read that this frame did not fit you well, and we apologize for any disappointment you experienced as a result.
Contrary to your statement that the eyeglasses cannot be returned, we want to advise that you posted your review on November 22,2022, which was within the 30-day warranty period for the order, which starts the day the order is delivered, which the U.S. Postal Service website confirms was October 27,2022.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to return these glasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to assist you when you provide the order number, o5142983467.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5142983467, in the subject line of the email and please advise of the refund option you prefer.
We will email you instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
Since the frame did not fit you well, We want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
We also hope that you have a very happy holiday season!