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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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They're affordable, so even if you make a mistake ordering new ones isn't a hassle and they come in DAYS mine took 5 the 1st time I ordered and I now tell all my friends and family especially for the ones that have kids and with so many options you're sure to find something
Glasses fit well and looked exactly like the virtual try-on. Very pleased with my glasses and the price.
I love Zenni... my glasses are always cute and my prescription is always correct. I get many compliments. I have already referred many people.
Cool looking glasses. Fit well and script is correct.
The glasses are exactly as I wanted them. They arrived in perfect condition and right on time, if not a little earlier than I expected
Great glasses especially for the price. The fit and quality of these glasses Is the same as a competitor with a storefront I've gotten glasses from but these were cheaper and honestly easier to receive.
Ordered these for my grandson and was surprised how much he liked them. They fit perfectly and looks great on him.
Fits perfect. Looks great. Will be buying from here again.
Was so easy to order and they fit so well. They are great value for the price!
Love the frame but it blurry vision lens. Wrong RX
The single vision computer glasses I received are just perfect - they fit well and I can see my whole computer screen from a little farther back without having to squint, tilt my head back, or push up my my regular glasses to use the bifocals. I wish I had known about Zenni and done this sooner. I thought about it earlier but did not want to pay an optometrist's price. I just added 1.25 diopters to my distance prescription instead of the +2.5 for my bifocals and it worked great!
Frames are perfect, fit my face beautifully. Got many compliments so far!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your review of what appears to be the first order you placed with us, o5165688206, placed on October 27,2022, for one pair of single-vision glasses in full-rim, square, flexible-plastic, navy blue ombre frame 2020116, with a frame width of 137 millimeters.
We were sorry to read that you cannot see well through the lenses of these eyeglasses, and we apologize for any dissatisfaction you experienced as a result.
The U.S. Postal Service website advises that the order was delivered to you on November 5,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5165688206.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5165688206, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.