Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of your most recent order with us, order o5145409532, placed on October 25,2022, for one pair of bifocal eyeglasses in full-rim, rectangular cat-eye, flexible-plastic, spring-hinged, purple-and-pink ombre frame 2027117, with a frame width of 139 millimeters.

We were sorry to read that you dislike this frame, which does not fit you well.

Consequently, we apologize for any disappointment you experienced as a result.

The U.S. Postal Service website advises that this order was delivered to you on October 27,2022, which means that it was within its 30-day warranty period when you posted your review, on November 22,2022.

Therefore, you may return these bifocal eyeglasses to us for one of our two refund options – either a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

We were also sorry to read that you cannot afford to purchase another pair of eyeglasses, and we want to advise that if you use the store credit to pay for another pair of bifocal eyeglasses in a frame that will fit you well, you will only have to pay the $4.95 Standard shipping fee.

If you would like to return these bifocal eyeglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to assist you when you provide the order number, o5145409532.

We will email you instructions to return the glasses and sunshades to us for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5145409532, in the subject line of the email and please advise of the refund option you prefer.

We will email you instructions to return the glasses and sunshades to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

Since the frame did not work out for you, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.

We also hope that you have a very happy holiday season!