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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I like my selection however my vision is off somewhat. I need to return and replace. The process was very easy and quick delivery. Will purchase again.
Always super fast shipping! Amazing glasses and even more amazing affordable prices! I only buy from zenni now if you'd do contacts as well I'd be in heaven!
Rock these cat eye. They are perfect on my face. Love them
Very cute, protects my sensitive eyes from the southern sun
Very cute, protects my sensitive eyes from the southern sun
As always, very happy with quality, speed, price... do not change anything!
I don't know why, I never purchase glasses like this before. It was so easy and way cheaper than purchasing at the store. Now my kids want a pair for every occasion. Thank you, I love it!
Zenni is great, optical quality better than I've paid hundreds of dollars for at boutique glasses shops. These particular glasses, the rainbow frames, get so many positive comments. Highly recommended.
So far I've ordered two pair of glasses from Zenni and I LOVE THEM! Can't wait to pick out my next pair!
Scratched lens and not precise prescription, but what can I expect for $12 with shipping?
Have used Zenni for a few years now. I continue to be very satisfied with glasses, service and price. Typically glasses are delivered before promised dates. Will continue to use them in the future!
Arrived way faster than I expected! I have never ordered glasses online before so I'm glad my first experience was with Zenni. I would've had to pay $200+ dollars at my eye Dr. to get glasses through them. One of the assistants told me I might have better luck getting them cheaper online. I looked at a few different websites but thought this one looked the best.
Thank you for posting your gratifying Zenni review of the first order you placed with us, order o5146478902, placed on October 24,2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.
When we saw that you assigned us two stars, we braced for some critical comments, but we were delighted to see that the text of your review was more like that which accompanies a five-star review, since it was so complimentary.
We were happy to read that you were pleased with the quick delivery time of the order by FedEx, and that you are satisfied with the eyeglasses and their price.
Ms. Huffman, we thank you again for taking the time to post your favorable remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
We also hope that you have a very happy holiday season!
I love Zenni. They always have just what I want. The pair I got most recently look so pretty and they arrived quickly. They fit great and I got a pair in two different colors I like them so much. I've got about 7 different pairs through Zenni to go with any outfit and a pair for reading and sunglasses. They're great!
Great prices, tons of glasses to chose from. They ship quick and I'm always satisfied with my purchase. I love ordering from Zenni!
Great glasses! I love the shape and the color of them. I had to get them special made for my eye distance and it took a second to get used to but they're awesome and I'll probably try to grab another pair in a different color too!
Love the glasses. Great price. I have the same frames for normal wear and for sunglasses. I left my sunglasses somewhere (probably a restaurant). Had to order them again. Glad the prices are good enough that I can reorder the same without worrying too much about the price.
Great they arrived early which was a pleasant surprise
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the single-vision eyeglasses from your order o5145114529, placed on October 19,2022.
We were sorry to learn that a lens is scratched and that the prescription seems off. Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on October 27,2022, which means that it was within its 30-day warranty period, which starts the day the glasses are delivered, when you posted your review, on November 23,2022.
Therefore, you may return these bifocal eyeglasses to us for a physical inspection of the scratched lens and an inspection of the prescription in the lenses.
If you would like to return these bifocal eyeglasses to us for these inspections, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to assist you when you provide the order number, o5145114529.
Please have a copy of the prescription you received from your eye doctor that you used to place the order handy, because the customer service representative who answers will ask you to email the prescription to them so that we may confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But when you provide the prescription, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5145114529, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a very happy holiday season!