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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Great inexpensive glasses, I love the style and how much cheaper zenni is for comparable products to an optometrist office
I like my glasses very much very comfortable it's nice being able to see you again
Loved the glasses. Great fit and very comfortable. I've never paid less for glasses; i'm one happy customer!
Quick delivery and great service/quality. Glasses are just what they were advertised.
On time, I like the way they look and they fit my face perfectly
The ordering process was easy and the glasses arrived when they were supposed to. The prescription was spot on and I am enjoying my new sunglasses.
Great glasses for a child. Perfect fit and I love that he cannot break them.
Very good quality, quick delivery time and easy to order.
Product was just as expected. Affordable and good quality.
Gang sh*t. Zenni gang frfr. We f*cks with the affordable corrective lenses. Now all my boys finna be able to process their tax returns easily.
REP THAT ZENNI SH*T
Good product with excellent optics. Delivery brisk
Everything was quick and pleasant the prices helped the experience, I like how my glasses look on me, I need glasses to see clear, I don't think I could find better prices
My glasses were better that I'd thought they would be, fit perfectly and seem very durable.
I've purchased five pairs of glasses for my granddaughters. Happy with all of glasses received, quality great. The girls loved their new look!
The app really helps give you an idea of how your purchase will look on you. Shipping and delivery was timely and without issue.
I used the try on feature on the website and uploaded my picture to see what the glasses would look like before I purchased and now that I've received them and put them on, they are EXACTLY as I pictured the to be! Love them!
Love my glasses, the fast delivery, and service. Looking forward to ordering more in the future.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your very gratifying review of your most recent order, o5142662302, placed on October 18,2022, for one pair of single-vision eyeglasses in full-rim, round, flexible-plastic, tortoiseshell ReMakes™ by ZENNI® Baltic frame 2038825, with a frame width of 135 millimeters.
We are happy to know that the glasses arrived quickly, that you like the way the frame looks on you, and that the glasses fit your face perfectly.
In addition, we thank you again for taking the time to post your favorable remarks.
Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
We also hope that you have a very happy holiday season!