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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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2nd order with Zenni and the frame is great...good look, good material and great price.
This is my 3rd pair! I appreciate Zenni! I wanted quality eye wair at a low price to wear around my toddler. Zenni makes it easy to order. In a few days, your glasses arrives at your door!
Made several purchases with Zenni over the last three years, and now my son has joined the glasses club! From quality, styles, and prompt delivery. You can't forget the reasonable prices! I put glasses off for years because of the cost, but Zenni has helped me get the glasses I need, at an affordable price.
Zenni discontinued the glasses I had and recommended the new ones I got. They are much smaller and the sunglasses attachment don't even fit. So bummed..
I love my Zenni frames. They are so cute and affordable! I will be a frequent shopper!
My first order with Zenni Optical was fantastic. The glasses fit as expected and they look lovely! I couldn't be happier with the glasses and the price!
I'm very satisfied with my order would of gave 5 stars but I never received the order so I had to have them resend the order.
They got here a decent time they fit on my face work like they're supposed to
As usual, shopping was easy, selection is insane! Shipped and received w/in 2 weeks. I love Zenni! I've got, finally, an eyewear wardrobe!
My experience has been wonderful thank you very much
I had a great experience with my first Zenni Optical purchase! Multiple people had told me they loved ordering from Zenni, but I was afraid of ordering glasses online without being able to try them on. I am so glad I did- great quality, fast shipping, they fit perfectly, and I wear them instead of the others I just paid $130 for at another store. Thanks, Zenni!
I love my new glasses from zenni! They were extremely affordable and my favorite pair I have owned so far!
Large selection of very fashionable frames. Great prices.
Perfect. Goes with everything! Durable. I recommend
Ordered a black frame for my teenager. She is very rough on glasses so far this is the most cost efficient pair.
First pair of glasses & I love them. Will have to order another paper to keep at work.
I had a mishap with my prescription the first go round but it was easily fixed. 10/10
My glasses arrived on time, exactly to order. Comfortable, durable frames, no complaints!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5116074787, placed on October 18,2022, for one pair of single-vision distance eyeglasses in full-rim, rectangular, acetate, spring-hinged, tortoiseshell frame 4413625, with a frame width of 135 millimeters.
We were sorry to read that the eyeglasses frame is smaller than you had expected, and that you are dissatisfied with the clip-on sunshades you ordered with the eyeglasses.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on October 26,2022, which means that it was within its 30-day warranty period when you posted your review on November 22,2022.
Therefore, you may return these eyeglasses and sunshades to us for one of our two refund options – either a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to return these glasses and sunshades to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to assist you when you provide the order number, o5116074787.
We will email you instructions to return the glasses and sunshades to us for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5116074787, in the subject line of the email and please advise of the refund option you prefer.
We will email you instructions to return the glasses and sunshades to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
Since the frame did not work out for you, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
We also hope that you have a very happy holiday season!