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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I've been ordering from Zenni for over a decade and because of the quality and price, I won't shop for glasses anywhere else. My last order was for 3 pair of glasses and 1 pair of sunglasses for around $100, a price that can't be beat if I was buying glasses anywhere else. Frames are great quality and last for years.
I love these glasses! This is actually a second pair to keep at the office!
Ordering was completely easy to navigate thru. Though they need to give more options for Large or Wide Widths frames. Ordered 2 pairs. Both Wide Widths but one fits very tight on face. The other fits fine except for hurts behind right ear tip too tight.
Same prescription as last pair I ordered but having trouble adjusting to them. They seem a little off. Frames are excellent. Good quality and styling
So easy to just upload my prescription and my photo to virtually try on any of the glasses so I have an idea what they look like before i buy them.
My order went smoothly. My order was received in perfect condition. The order was received timely and to my satisfaction.
Wife broke glasses during a fall. Took about 5 min to order new ones.
I love these glasses so much. We were mugged by the ocean and the first pair of these glasses were lost to us forever. Once we got back home I immediately ordered a replacement pair. They look great! I guess the ocean thought so too.
Glasses are fine but a little tight on the sides. This means I can't wear them for the whole day.i would like sizes and measurements to be more specific in the future.
I loved being able to see what the glasses would look like before purchasing. The price is unbeatable. I loved the eye glasses case and the care they took to make sure my glasses were safe during shipping. I will be ordering again.
I ordered two pairs, one single vision and one progressive. The frames are fantastic and I am very happy with both.
Good and timely. Really like the convenience of home delivery. Would recommend it to anyone
My glasses don't give me a clear view very distorted.I will call zenni to see my options for a fix
Plugging in the prescription info was easy and delivery wasn't very long at all. Overall good service considering the price.
Loved being able to "Try on" the glasses before picking them. They fit perfectly and I love them!
Love getting glasses from Zenni, ordering is easy and fast delivery!
Hi experience was great but didn't like the glasses I have requested to return them for store credit
I've ordered several pair of glasses from Zenni. They're always perfect!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us.
When we saw that you assigned us one star, we braced for some critical comments, but we were relieved and delighted to see that the text of your review was more like that of a five-star review.
Nevertheless, regardless of the star rating, we are happy to know that you have been satisfied with all the glasses you have ordered from us.
We thank you again, Ms. Carbajal, for taking the time to post your review of Zenni. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
We also hope that you have a very happy holiday season!