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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Was nervous about ordering but i received support and assistance so that put my unease to rest. Equality good. Would i recommend? Absolutely
Everyone loves the glasses. They arrived quickly and in great condition.
The app is so easy to use. I understood everything it asked. I got the blue blocker in my lens, which is AMAZING! I don't get as many migraines now! The important thing is: Now I can see! (Dog ate prior glasses) I will definitely be using Zenni for all my glasses needs!
I had a co-worker recommend Zenni because I said I needed new glasses and didn't want to break the bank. My glasses came INCREDIBLY fast, looked and felt amazing and I paid 1/5 of what I paid for my last pair of glasses! I will be ordering more from Zenni and I will be recommending them to everyone who needs glasses
Easy to order. Prices are fair for what you get. And a great selection of frames.
Easy to order, economical prices, and excellent customer service.
I've never had any complaints with Zenni glasses before but these just feel a bit heavy on my nose bridge and tend to make me feel uncomfortable after a while. I guess the nose bridge might be a little wider than I need because between that and the weight, they tend to sit on the wrong part of my nose and cause my eye to twitch. I just wanted frames that were a bit wider and I guess that was the sacrifice. They look nice though and I still wear them. The transparent rose color and brown tortoise/giraffe print is flattering and compliments a lot of clothing.
I bought these glasses for my daughter and they are a perfect fit. She loves them!
I won a free pair of glasses and they are perfect. I love Zenni!
Easy way to purchase replacement glasses. Just make sure you pay attention to details when entering your prescription information so you don't end up with the wrong lenses.
Zenni's streamlined system means I can buy new glasses whenever I feel like a change. I like the huge range of frames, and great price range too. I can always find something I like.
Received a pair of glasses from Zenni and the PD was wrong (my fault) and Zenni gave me a store credit for the full amount of the glasses and emailed a return shipping label. I ordered a new pair of glasses and corrected the PD on the form and received them in about a week. I am very pleased with Zenni.
Husband ordered glasses for both boys and they came in super quick! Good fit and looked great!
Shopping online with Zenni was easy and there were so many great, budget friendly options.
I'm a first time buyer and I was totally satisfied with the ease of ordering, the selection, and fast delivery. I will order again!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members