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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Came in a cute plastic case, exactly what I ordered. The frame combo is a little weird at the hinges and little things that go on the outside are silver but the details on the front are good. Very comfortable though. No issues with anything.
Love my glasses I ordered. Great value and quality
I absolutely love them so far, but the temples feel a bit flimsy. But if they were to break, it most likely be a clumsy accident since that's what happened to my last pair haha.
Love my new glasses. It's going to be so fun to pair them with different outfits.
I had my lenses checked in my lab at work and the PD was a 72, it was supposed to be a 68. I can't use them, but
The hardest part was picking from the huge selection of frames. So easy to plug in the prescription. I received my glasses very quickly & really like them. I've gotten lots of compliments, too. I will order again, this time putting a 'blank' prescription on the bottom so I can wear the glasses all day, not just for distance.
Easy ordering process and quick delivery. Lens and frames were high quality despite the cheaper price. Very pleased.
I am in love! Best experience with getting glasses I have ever had
Best glasses for the best value. Ordering was easy, the best prices and I absolutely love my glasses. Excellent quality.
Came in and they looked better than the picture. Better quality than I expected too
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5108892143, placed on November 12,2022, for one pair of single-vision eyeglasses.
We were sorry to read that you had the eyeglasses examined and this examination found that the pupillary distance (PD) value in the lenses is 72 millimeters, not 68 mm, which you entered.
Consequently, we apologize for any dissatisfaction you experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on November 21,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5108892143.
We will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, including an incorrect PD value, we will offer to remake them for you for free.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5108892143, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
We will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection and free remake if our inspection finds that the PD we put in the lenses is not 68 mm.
We thank you again for posting your review, and we also hope that you have a very happy holiday season!