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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Got my glasses in a nice time and in great condition. Thank you!
As title says. I was very pleased with the quality of these inexpensive glasses.
We were able to find cute glasses at a fraction of the cost for my kiddo. Once the order was placed we received the glasses way quicker than I had expected to! They come with nice plastic cases that other online brands don't always give, which was a plus as we needed a hard case for school.
I've been a Zenni customer for well over a decade, ordering at least once a year. I have ordered frames of various materials and coatings. I have a very strong, thick prescription, so my choice of frames is somewhat limited. However, I have always been able to find exactly what I needed. My favorite style is rimless. This can be tricky with a thick lens. However, I have never had a problem with the rimless pairs I ordered from Zenni. I am a customer for life!
This was my first order from this online store. Took about a week to get my order. Everything was how I wanted it. Case was a nice bonus. Overall good experience, will buy again to check quality of next order.
Decent delivery speed and I am satisfied with my order.
I bought these for my son. They fit great, are great quality so far, and very reasonably priced. They arrived earlier than expected and I was notified of updates throughout the shipping process.
This is my first order with Zenni & I will def be ordering again! The glasses work great in terms of the prescription, fit, & structure of the glasses. They are comfortable & feel very secure when I wear them.
I have never ordered glasses online and had a great experience doing it through zenni!
Happy with my Zenni's, I think this is my fourth pair
I received very nice sunglasses, but was certain I'd ordered eyeglasses. Sent a customer service note about it but had no response. Decided to keep the sunglasses.
The glasses are inexpensive and came very quickly. These are perfect.
Timely and good quality. Efficient and fast. Will use again
This is the 3rd time I've ordered and it is so easy and so fast! I litteraly paid $33 for the same exact glasses in a better color... that my eye doctor wanted over $300 for... they are amazing
I always buy my glasses from Zenni. The most affordable glasses and so well made.
I accidentally sent my order to an old address. After the USPS returned the glasses, Zenni contacted me and got my glasses to me. Will order from again.
I wanted transitions...I always order transitions...done it many times before...the app or I screwed it up...doesn't make sense to me
Thank you for posting your Zenni review of the most recent order you placed with us, order o5176552919, placed on November 1,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that you had intended to order photochromic (light-sensitive, auto-tinting) lenses, but you did not order these lenses.
Consequently, we apologize for any dismay you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 10,2022, which means that it was within its 30-day warranty period, which starts the day the glasses are delivered, when you posted your review on December 5,2022.
Therefore, if you would like to pursue returning these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5176552919, with emailed instructions to return the glasses.
They will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5176552919, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent refund in the form of store credit, and you plan to use the store credit toward the purchase of a new pair of eyeglasses with photochromic lenses, we invite you to telephone Zenni Customer Service when you are placing your order, and anyone who answers will be happy to be on the phone with you to confirm that you are ordering photochromic lenses.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5179548861, placed on November 6,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature and an 80 percent gray sunglasses tint.
We were sorry to read that you had intended to order clear glasses rather than sunglasses, and we apologize for any dismay you experienced as a result.
We were also sorry to read that when you contacted us about this matter you did not receive a response, and we apologize for any disappointment you experienced due to this matter.
Nevertheless, it was good to read that you decided to keep the sunglasses.
However, if you change your mind and want to return them for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – the U.S. Postal Service website advises that this order was delivered to you on November 16,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5179548861, with emailed instructions to return the glasses.
They will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5179548861, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent refund in the form of store credit, and you plan to use the store credit toward the purchase of a new pair of clear eyeglasses, we invite you to telephone Zenni Customer Service when you are placing your order, and anyone who answers will be happy to be on the phone with you to confirm that you are ordering eyeglasses with clear lenses.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!