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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Glasses shipped quickly and were just what I ordered.
Amazing experience, everything was very easy and streamlined!
The prescription is exactly correct, but I ordered the frames within 1 mm size of my current glasses and theyre pretty tight comparatively! Otherwise they are exactly what I needed and asked for.
Super easy ordering process and inputting my prescription in. I'm toying with the idea of ordering prescription sunglasses since now I know I can trust the process and result from Zenni.
It was really easy to find some that I liked with the virtual try on feature. Actually it's pretty clever, and well done where you can turn your head and get a full try on experience. The glasses fit great, and the sizing measurements were as expected, so my glasses look normal even on my big head lol.
Last pair I bought was $51 the most recent pair was $95. Same glasses to boot. Less than 2 years difference…. Ouch Zenni…
Easy ordering, nice prescription frames and good quality. I was hesitant because of the price, internet ordering and not trying them on but am so happy that I did!
I ordered these glasses to replace a pair that I recently broke. As usual, the ordering process was easy, and I received the glasses in exactly a week. They were packaged very well and look great.
I used to purchase 1 pair of so-so frames/lenses once a year. I never "loved" how I looked in those glasses. I avoided wearing them, in fact; taking them off/on all day. Now, I have purchased 2 pairs of gorgeous frames/lenses, and added tints and other extras, twice this year from Zenni. I love them! I feel like they "express" me and they do. I plan to get another pair soon! I never thought I could have an "eyeglass wardrobe". Overall, I love that I can get a couture look - for such a low cost!
Great product, great price, easy to order, quick shipping!
I had a very wonderful experience, speedy delivery. The resident was very pleased with the product once he received it
I wasn't sure about ordering glasses online because, ya know. But these arrived not too long after I purchased them. They look AMAZING! Fit was awesome and they came in a cool case with a lens cleaning cloth.
I loved the service that you guy's give and you guys I would recommend to other people
Very well made and quality. Not to say zenni saved me alot of money allowing me to purchase multiple pairs
I've ordered from here a million times for myself and twice for my boyfriend. Only slight issue is that the large men's size is just as tight on his face as the medium. We measured beforehand, so idk. He's still able to wear them, but they do leave a mark. I order the petite for myself and have never had a problem. Quality and shipping is great.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members