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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Got these to replace a pair that broke. Love them!
I love my glasses and they came so quick! I normally use goggles4u and it takes 2+ weeks, which makes sense, since its custom made but this one came in 5 days! The only negative is I never got an email, no confirmation or shipping notice but whatever, getting it super quick makes up for that. Ill def use them again
I absolutely adore Zenni and their products. Great quality, speedy shipping. No complaints
I was someone who went to the optometrists and got them to make my glasses, with their lenses. It was an easy 700-900$ for basic frames and lenses at buy one get one half off! I was told about ZENNI optical and have not gone back to them other than a new prescription very happy with ZENNI
This is totally my fault, but as a warning you'd better read their refund policy before you buy. If you just need to exchange them due to poor fit or the prescription is wrong, you can process a return for 100% refund and get the new glasses you need. However if you have a prism in your prescription along with bifocals, Zenni cannot make them. I had no idea that Zenni cannot provide the same type of glasses that I can get in a brick-and-mortar store. This has ruined my taste for online glasses ordering. Will never use Zenni or any service again.
Zenni rules, plain and simple. I have 3 pairs of glasses ( with a rare prescription) and they've always delivered
I love these goggles for my son to play basketball. Great quality and style
Was hesitant and skeptical of low price and of purchasing glasses online but now don't see the need to ever purchase from optometrist again.
I ordered a second pair because I popped a lens carrying it in my purse without its case. Got it back in but I won't make that mistake again.
I ordered my first pair of glasses from Zenni and I am surprised at the quality of the product and the ease of the process. I accidently entered the wrong prescription the first time around, but I contacted Zenni and they gave me a full credit. As soon as my return was scanned in at the post office the credit hit my account and I was able to reorder fairly quickly. I do not have vision insurance so they were incredibly affordable which I love! They will be my "go-to" for glasses going forward
After making sure to get my updated RX and my PD, I was able to use the measurements from a previous pair of glasses to find the right size. The glasses I got fit well and look nice, especially for around $55 total! I'll keep coming back to Zenni and recommend them to anyone I speak with...especially as they notice my nice new specs.
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We paid extra for transitions and even more extra for the transitions to work in the car, and it does not work at all. The glasses do not tint in the car at all - and this was a very expensive add on so that is very disappointing.
Thank you for posting your Zenni review of your most recent order, o5178659465, placed on November 7,2022, for one pair of single-vision distance eyeglasses with gray polarized Transitions® XTRActive photochromic (light-sensitive, auto-tinting) lenses.
We were sorry to read that the lenses are not turning dark in the car, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 17,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5178659465.
They will email you instructions to return the glasses to us for an inspection, and they will also email you a prepaid mailing label to use for return postage.
If we receive and inspect the returned eyeglasses, and we find that the Transitions® XTRActive photochromic lenses are not turning dark appropriately, we will offer to remake the glasses for you for free.
However, if we receive and inspect the glasses and find that the Transitions® XTRActive feature is working correctly, we can return the glasses to you or issue the refund option available for an order paid for with a combination of store credit and funds from a credit card – a 50 percent refund to the credit card of the amount paid for with store credit, and a 100 percent refund in the form of store credit of the amount paid for with funds from the credit card – minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5178659465, in the subject line of the email and please advise that you would like to return the glasses to us for an inspection of the Transitions® XTRActive photochromic feature.
We will email you the instructions to return the eyeglasses to us for the inspection, and we will also email you a prepaid mailing label to use for return postage.
We look forward to receiving the eyeglasses for the inspection, in the hope that we may resolve this matter to your satisfaction.
We also hope that you have a very happy holiday season!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5187029015, placed on November 23,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature, and one pair of single-vision polarized gray sunglasses with an indigo blue mirror finish.
We were sorry to read that you are disappointed that you could not order bifocal eyeglasses with your prism correction, which we provide only for eyeglasses with single-vision prescriptions.
Consequently, we apologize for any disappointment you experienced as a result.
As you indicated in your review, if you would like to return these two pairs of glasses to us for one of our two refund options – either a 100 percent refund of the price of the two pairs of glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – insofar as the order is within its 30-day warranty period, which starts the day the order is delivered, which the U.S. Postal Service website advises was December 3,2022 – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5187029015.
They will email you instructions to return the glasses to us for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5187029015, in the subject line of the email and please advise that you would like to return the glasses to us for the refund option you select.
We will email you the instructions to return the eyeglasses to us for this refund, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing back from you about this matter, in the hope that we may resolve this matter to your satisfaction.
We also hope that you have a very happy holiday season!