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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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My glasses came quickly and fit and look just like the picture!
Glasses for proximity, transparent. The frame is good, the lenses are good. Driving glasses-polarizing lenses, good visibility. Frame Aviators are small in width and diameter of the glasses, but this is my mistake. Later I will order other, more korren size. Driving glasses are very important
It was all worth the time and money. It makes me look like a million dollars.
Ordering online was easy. Love the ability to virtually try them on!
Frames are a bit lose but I love them so much can't go wrong with pink frames
Always satisfied. Never disappointed. Always the perfect fit. So many to choose from.
I love Zenni glasses, as they are exactly what they say they are, come exactly as ordered, & quickly. And they don't drain the bank account!
I love these glasses. I saw a TikTok video of a woman wearing these same glasses and loved them. Not really enjoying my basic rectangle frames and wanted something different. I LOVE the oversized feel and they fit very snug to the sides of my head! I get compliments all the time. Thank you so much!
I love my new glasses! They fit and feel perfect! I love how easy they are to clean and recommend them to anyone looking for beautiful glasses.
Was super easy to enter info in. Quick shipping and very good price for the quality. Will definitely buy again
I bought a pair of prescription sunglasses for use in the car. Driving is not only more comfortable but also safer as well. I am very impressed with the quality, value, and speed of delivery. Highly recommended!
Great glasses for a great price. I tell everyone I know about zenni
They came exactly as expected and I really like them. They fit well and I can see through them and they fit my prescription as compared to my other glasses. Not sure about sunglasses part because I haven't been able to wear them outside.
My glasses arrived right on time and look great! They're just a smidge too tight for my face but nothing I can't deal with!
We have ordered these glasses before and it's so handy to order them easily again with just a click of a button (my six year old, loses his glasses often).
Cute glasses, but they run a big bigger than what I thought. I had my right measurements too.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5184210552, placed on November 14,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were happy to read that you find the frame you selected – full-rim, round, acetate, black frame 4444921, with a frame width of 142 millimeters – cute, but we were sorry to read that it was larger than you had expected.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that these eyeglasses were delivered to you on November 21,2022, which means that they are within their 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if this frame is too big to fit you well, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5184210552, with emailed instructions to return the glasses, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5184210552, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing from you about this matter, if you want to return the glasses in frame 4444921 and order a pair of eyeglasses in a frame that will fit you well.
Therefore, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
Having used Zenni for years now, I am still very pleased with the convenience and quality of the glasses. My teenager loses and breaks his glasses and it's very easy to reorder to have a new or spare pair.
We had to get glasses for my 3 year old, so of course I didn't want to spend a TON of money, but I didn't want to go too cheap either. We found some cute frames that are pretty durable and fit our needs! Loving them so far.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5189309568, placed on November 24,2022, for one pair of clear glasses and one pair of polarized amber sunglasses, after you canceled a previous order, o5188332739, placed on November 21,2022, for one pair of clear glasses.
We were sorry to read that the frame you selected for the sunglasses – full-rim, aviator, stainless-steel, spring-hinged, silver frame 419011, with a frame width of 140 millimeters – is smaller than you would have preferred.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on December 5,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to pursue returning the eyeglasses from order o5189309568 to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the Amazon account you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5189309568, with emailed instructions to return the glasses.
They will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5189309568, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent refund in the form of store credit, and you plan to use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and if you would like to return the amber sunglasses to us for one of our refund options, we look forward to hearing back from you, with the refund request you prefer, which we hope will lead to a successful resolution of this matter.
We also hope that you have a very happy holiday season!