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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Easy to order. I really like my glasses. They are super cheap.
I'm so happy with my order! Ordering prescription lenses from Zenni is so much easier than it was 5 years ago. I ordered 3 pairs, the price was amazing, shipping was fast (with good notifications from Zenni), and the glasses looked great upon arrival! I certainly couldn't ask for anything more. Thank you for saving me hundreds of dollars!
Ordering was very easy. Shipping was quick. Prices were affordable.
For whatever reason, these glasses just aren't the correct prescription. I love the frames, very cute and comfortable, but I can't use them because I can't see through them :/ I asked my optometrist if it was something to do with the prescription she gave me, and she said it was accurate and that I put in the info correctly…. I guess it must have been something on the manufacturer's side. Big bummer. Very cute lenses, though.
I've been buying from Zenni for years. It's amazing to not care when kinder students grab my glasses, I have multiple pairs! The only time I've ever had issues was my own fault for not checking measurements when I saw a cute pair.
Easy, simple and great customer service. Had a question late in a Sunday night and someone answered and was so helpful.
I love my new glasses and the ease of purchase with Zenni. Also the price of course! So affordable and fashionable.
The perspiration was spot on. But I wasn't sure of the style after I got them. Maybe I needed to do a better job of measuring and paying better attention to the small details before purchase
Very smooth experience getting a brand new pair of glasses at easily half the price of standard eye glass stores. Will definitely return for future pairs
I hate buying glasses but these came out stylish and functional.
Great son is very happy with his new glasses. Had to replace his old ones because the hinge broke
Thank you for posting your Zenni review of the most recent eyeglasses order you placed with us, order o5190646216, placed on November 25,2022.
We were sorry to learn that the hinge broke on the previous pair of eyeglasses you ordered, and we apologize for any dismay experienced by you and the young man for whom you ordered the glasses.
It is good to know that he is very happy with the new eyeglasses, and we thank you again for letting us know.
In addition, we hope that you and your family have a very happy holiday season!
I get a lot of compliments on my new pair of eyeglasses and I'm already recommending this site, thank you for the quality!
Putting in my daughter's rx was easy and finding her fit was great with the virtual try on feature.but the glasses are still a little tight on her..
Superbly awesome and ease of access!
Loved the ability to order from my phone and try on each pair virtually
The glasses are sturdy and arrived exactly when it stated.
I chose express shipping and it was at my doorstep in no time! Thank you!
Great as usual, always get my glasses quick and they look great. I already got a couple compliments the first day I wore them.
Zenni makes ordering glasses affordable and trustworthy!
It was so easy to order my glasses online and I loved being able to get an idea of how they will look before. The glasses are awesome! Super lightweight and they look great. Thanks Zenni!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your review of what appears to be the first order you placed with us, order o5182440666, placed on November 11,2022, for one pair of single-vision distance eyeglasses.
We were happy to read that you are pleased with the frame you selected – full-rim, round, stainless-steel, gold frame 3225414, with a frame width of 141 millimeters.
However, we were sorry to read that you could not see well through the lenses of these eyeglasses, and we apologize for any dissatisfaction you experienced as a result.
We see no notes in the database record of the order indicating you contacted us about any vision issues you experienced with these glasses.
The U.S. Postal Service website advises that the order was delivered to you on November 19,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5182440666.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5182440666, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a very happy holiday season!