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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Fast delivery! Love the glasses! Thank you so much!
I was so happy to find Zenni! We've all been overpaying for glasses for so many years. I am overjoyed!
Would've done a five star review but the frames I ordered for my daughter are big. Thought since I was ordering a childs paid of glasses that the frames would fit around her ears better. They stick out about an each behind each ear.
Great looking glasses just a little big for my daughter will have to order a smaller pair.
Got some cute ones at a great price! They shipped quick and I get lots of compliments! :)
The glasses came in a timely manner. They fit great! I have been wearing them more than my contacts. Love them! Will buy again!
Great!very fast delivery easy great customer service ready to help
The glassing exceeded all my expectations, I'll be also ordering some prescription sunglasses. Thank you Zenni.
The frame is cute, but they are definitely too small for me. The RX came out wonderful. Going to keep them though for emergency backup
Normal shipping speed but very happy with my purchase. These frames are great for the price. I've been using Zenni for more than a decade
What I love about zenni is it has all your information stored so throughout the years I've lost my glasses it's been so quick and easy to replace. I love these frames too for the price and the blue light blockers make it easier to do online work or even game. I recommend!
We've been very happy with our orders and the reasonable fees! Thanks!
Easy virtual try on and I love them! I might be coming back for another pair!
My experience has been very positive so far, honestly, I did not expect the glasses to work as well as they have. So, I am extremely happy and surprised with the positive experience. Thanks
I was so excited when I received my glasses and you guys did not disappoint as usual I love ALL my eyeglasses I'm on a fixed income and thanks to you I can afford to buy affordable eyeglasses I will purchase more in the new year to come thank you Zenni from another satisfied customer
Donna Comeaux
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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