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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Ordered these on a suggestion from a friend for our 16 year old. Sizing was easy. The hard part was deciding on only one pair! Ordering was a breeze, and shipping was quick as well. We will definitely be back.
I didn't wear glasses often, but I absolutely love these and have started wearing them more than my contact lenses. It was easy to order, and I was contacted by them to confirm I received my order. Great customer service.
I had to have new glasses because my vision had gotten a little worse than before. So, who did I send my prescription in to. I've always trusted (ZENNI) for my glasses previously & I've always been satisfied with their service & the way that they take care of their customers. I will always consider & go to (ZENNI) for all of my needs. The service is always fast & they really care about what they are doing when it comes to (You) & me. Thanks, (ZENNI) you will always have a place in my (SIGHT). LOL...
My return/exchange experience was great. Thank you
Great pricing on a solid product. Allows me to purchase some extra pair of glasses, to keep in the car, at the office etc., without having to worry about hundreds of dollars flying out the door.
They came in after a week and some days and they're beautiful. They're prettier in real life they look a little darker compared to the picture but i'm not mad about it at all.
Received glasses but they didn't have my bifocals in them so they are worthless to me.
I love my new pair, super cute and sturdy. Definitely a style I would but again!
Put in my order and it came pretty quick. Nice sturdy glasses that look good.
I like the glasses and will order again. The lenses change back to clear much faster than my last $300 after CO pay glasses ever did
I used to buy prescription Ray-Bans for $450. I like my Zenni glasses far more. I haven't worn my Ray-Bans since discovering Zenni. I can nearly buy 4 pairs for for the price of one pair of Ray-Bans. So I love the style and variety. It's been a lot of fun. I've never got so many compliments on my glasses before!
Zenni makes it so easy to order affordable glasses. I'll never go back to the big chains and barely-disguised frames monopoly.
I used to only get 1 pair of frames per year due to the cost. But now I order several times per year due to the affordable costs and easy ordering
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o2880499735, placed on November 5,2022, for one pair of single-vision distance eyeglasses.
We were sorry to read that you had intended to order bifocal eyeglasses, and we apologize for any misunderstanding you experienced when you placed the order.
We also apologize for any disappointment you experienced when you received the eyeglasses.
The U.S. Postal Service website advises that this order was delivered to you on November 12,2022, which means that it was within its 30-day warranty period, which starts the day the order is delivered, when you posted your review on November 5,2022.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning the glasses to us for one of these refund options, and if you select the 100 percent store credit refund, to use the store credit toward the purchase of a new pair of bifocals – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o2880499735, with emailed instructions to return the glasses.
They will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o2880499735, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
When you are ready to place a new order for bifocals, we invite you to telephone Zenni Customer Service, and anyone who answers will be eager to assist you during the order process, to help you order bifocals.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!