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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I've been buying my glasses for years from Zenni! I now buy my kids through them as well. My oldest goes through 2-3 pairs of glasses a year. This is the place to get them.
Always good stuff. Fast, easy, and a good variety. I've been using Zenni for years now
I wanted clear glasses so that my face would show more when I wear makeup, etc. These glasses do exactly that.
This was my first time getting glasses online and I was nervous about whether or not they'd get the prescription right. It was a new style over never tried before and I love how they look and the prescription was totally accurate.
They are just what I wanted. Cute and light weight.
Easy to order, quick delivery. Glasses are cute but really heavy and not comfortable.
I love this eye glass company! I run on a budget and zenni made I possible to get extremely comfortable and cute glasses super fastfor under $20!
This is my 3rd order the past year and I will continue to buy my glasses from Zenni!
I got these for my teen and it was easy and she loved them. (this is probably the 4th pair I've ordered from Zenni now.)
The shopping experience with zen I was easy and quick. The glasses (with progressive lenses) are well made and fit perfectly.
I got my glasses fast and they are GREAT! They fit well, are good quality, and are super duper cute!
He liked them. That's about all I can say. I haven't seen them and I have only talked to him once. He said he would have to get used to the progression but he seemed pleased with them.
Also fits on my nose (and everywhere else). It also matched the advertised description.
Order them the day before thanksgiving and received them a week later. I absolutely love them!
Fast and nice service. I didn't take a long time to get. Was easy to order.
The frames are a bit small on my face, but other than that I really like them!
Quick delivery and for a fair price. Would order again.
Ordering these was so easy on the site and the delivery was quick. They are exactly as pictured and fit great.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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