Zenni OpticalReviews 4,144

I have a pretty average, even weak prescription - a little nearsighted with a slight astigmatism - and despite this relatively basic prescription, zennis screwed up. They allowed me to return them for inspection and when they confirmed my claim, offered to redo them, but I declined. They tried to offer me only a store credit and finally refunded the full amount upon my insistence.

The frames themselves fit well and arrived quickly, but felt cheaper than drug store reading glasses. I can't emphasize how shocked I was at the poor quality of the frames.

Zennis is a hopeful option in our American nightmare of terrible insurance - a stopgap for the truly desperate. But if you can afford to, buy them from a real optician.

I ordered progressive lenses and cannot see out if them. The reading part is so tiny that I can't use it. I did the online chat and the representative was rude and condescending. I asked for him to send me a copy of our conversation, he said he would, I never received it. I explained to him that I have progressive lenses and do not have issues with them. He went on to tell me how progressive lenses work in a sarcastic way. I again told him I have had them for years and know how they work. I have single vision glasses that are great and I am satisfied with, it's the progressive pair.
I will be returning all five pair just because of the poor customer service. I would have kept the single vision glasses but not after the live chat. I will do business with another online company that backs its product and has professional customer service representatives.
How convenient I was disconnected before finishing our conversation and he never emailed me the transcript as promised. I'm glad I did get some screen shots promising me this.

I bought 3 pairs of glasses, 2 of them are fine, but one of them had problem. I wasn't able to focus at all on that one. Contacted customer service and they say they need the original prescription or else they won't do anything. I told them I don't have the original prescription anymore and it is not a prescription problem since two other pairs of glasses are perfectly fine. The said they can't do anything And they won't refund me neither only store credit. I am now stuck with a useless pair of glasses.

Terrible customer service.

Yeesh, where do I begin? I ordered sunglasses from their company late last summer which was all fine and good until one of the lens popped out of the frame a couple months later. Since I was already past the warranty, I didn't qualify for a refund, plus I was aware on reddit that this company is stubborn about that. Needless to say I was able to pop the lens into the frame and still use them, despite the fact that the defective lens would pop out on and off occasionally.

A few days ago when I had my sunglasses on the defective lens not only popped out but after many months of stress on the frame, the frame broke on the side, too! I was so irate. So, I wrote a review harping on the bad quality. Zenni contacted me as a result of this review and advised me that I should contact their customer care to get a refund as they would make an exception for me. Ok...

I didn't want to call so I sent an email as directed (with the order number as directed) and one of their representatives from China (because this company is too cheap) told me that I was already past the warranty and I was pretty much SOL, although she stated that I should feel free to purchase another pair. What?! At that point I was pissed. I sent her screenshots of the messages Zenni sent me which indicate they made an exception for me.

I just found out today that instead of issuing a refund, this same crazy representative reordered the same sunglasses AND reiterated that this was an exception! I don't want your horrible sunglasses and I never said I wanted a replacement! Where in my message from Zenni did it say that I should get a replacement pair? But I guess that's cheaper for them instead of giving my money back.

Buyer beware. You get what you pay for both in product quality AND CUSTOMER SERVICE. They're fine if you have no issues but should you EVER have issues with what you received, it's going to be an absolute nightmare working with them.

I've used Zenni for over 10 years. Very happy until now. My prescription is getting stronger each year, and now I keep going in circles trying to find frames that will accommodate my prescription. I get all the way through the ordering process to 'submit prescription' and then get a message that the frames won't work for me. I live-chatted to seek help with filters, but there aren't filters available for my issue. Too bad. I liked Zenni. However, I don't have time to waste trying to find frame matches.

I ordered glasses- received them and could not see anything- unwearable. I contacted the company, they asked me to send them back, which I did; Zenni then stated the prescription was correct (NOT!); they did provide a credit. I ordered a new pair of glasses. I can see "a little better" with them, but I could never wear them daily, and don't even use them as my "back-up" glasses. I will NEVER order from Zenni again. The quality is very poor. When I had an optical store assess them, they were able to tell me that they were very poor quality.

I've ordered glasses from here before with no problem, however the last pair they sent me I cannot see out of! The lens prescription is entirely incorrect and the arms of the frames are stretched out wide as to where the glasses do not stay on my face( possibly why they were on sale?). So now im without glasses and I need glasses to see. I tried calling them and my calls went to INDIA. I'll just dispute with my bank and go to LEns Crafters where I should have gone initially.

Ordered my first pair of progressive, transition glasses only to find out that I had ordered child's glasses however I wasn't aware that child's glasses are included in WOMENS eyeglass searches! I received 100% store credit to reorder adult size progressive transition glasses and paid express shipping for second order only to find out that the transition sunglass DOES NOT work inside a vehicle and being that I am a school bus driver and ordered these for safety THEY ARE USELESS FOR ME. HOWEVER, I am now told by Zenni that I can only get 54.95 total back on these horrible glasses in order to reorder a new pair without transitions since I don't want to pay for something that doesn't work for me. SOOOO long story short, I will try a third time and use my refund amount of 54.95 ( I have 130.00 invested) toward a new pair without transitions and pay ANOTHER 35.00 ( now 165. Invested)to finally get these glasses correct ( 3rd pair will cost 89.00 but I have 165.00 to Zenni). I love Zenni but I don't like that the customer is expected to know every detail while ordering. Next time Lenscrafters

I can't say enough wonderful things about Zenni Optical. I was very skeptical about ordering my glasses "on line" but decided to purchase a test pair. They fit perfect, I could see clearly, and they cost me less than $50.00! What's not to LOVE!

I have ordered more than 5 pairs of glasses from Zenni: sunglasses, reading/computer, and bifocals over the last few years. My prescription changes every 18 months or so and now I don't panic. I can afford new glasses with ZENNI!