Zenni OpticalReviews 4,144

I placed an order on March 25th for a pair of glasses, I received an email on 4-1-2020 saying my glasses were on the way. I thought wow that was really quick, then I received an email with a USPS tracking number and it said I would receive my glasses by 4-5-2020. I was really excited to be getting my new glasses, well 4-5-2020 came and went and no glasses so I waited a until 4-10-2020 to reach out to customer service because I still had not received my glasses and there was no updates on the tracking number that I had been provided for USPS. At that time they said they were in route to me so I waited four more days and still no glasses. So on 4-14-2020 I reached out to customer service again and they said they would check into my order and someone would get back to me. On 4-16-2020 I got another email stating they were redoing my glasses and they would be on the way without any further delay; well it is 4-22-2020 and still no glasses and no signs that they are on the way either.

I would not recommend using Zenni Optical unless you are satisfied with glasses that will have problems and are mediocre at best. I spent $125 on glasses I can not use. Multi-focal, but I don't have a prescription on the top, jusing. These glasses must be worn halfway down my nose to work, they make me feel disoriented and the ground appears much farther away then it actually is, I've been wearing multifocal glasses for years. These are by far the worst pair I have ever had. Won't order from them again.

I was surprised to see how good the glasses were given how inexpensive they are. I bought two pairs and had great communication from China (where they obviously make their products) even as China was shutdown with the coronavirus.

Two things:

1) SEND YOUR PRESCRIPTION. Lensabl messed up my order and then gaslit me. Zenni, on the other hand, when they weren't sure the prescription was as I'd listed, asked me to send the prescription and sent two perfect pairs of glasses. So don't just fill in the numbers on any of the websites -- upload your prescription. That said, Zenni seems to check on prescriptions.

2) I can't honestly say how quickly lenses will arrive. I think they take a long time -- but my experience was in February -- again during the onslaught of coronavirus -- so it took about a month from order to receipt. Still, it cost 50% of what I paid at Warby Parker so a little wait if you can do it, isn't horrible. The frames don't feel QUITE as sturdy at the Warby Parker frames I bought, but they are perfectly fine and I'm happy with both companies. The Zennis took longer to make but the Warby Parker glasses also took a while (as did the Lensabl lenses only).

Unlike Lensabl that messed up my prescription with a substandard product on my prescription with the CORRECT figures, Zenni's materials seem solid all around. Warby Parker's too -- just a bit more expensive than the others.

I'll buy from here again when I need new glasses.

The prescription is off! I see 100 time better with my 6 year old glasses that I bought from Eye Buy Direct! Don't buy Zenni glasses!

I echo many of the same reviews I have read since my experience, I sure wish I'd read them before using this company. I ordered 2 pairs of glasses, first issues was shipping time. It literally took what seemed like forever for my order to arrive. Second complaint was that my sunglasses were bent due to the size case they were crammed in. I contacted customer service and started the refund process. The customer service representative told me I'd get a store credit when my glasses were scanned at the post office, that didn't prove to be true. I waited a week to follow up and while I was checking on that they tell me my return has made it back to the store and that my credit will be in my account in 24-48 hours. I didn't get my return in 48hrs so I contacted them again. This time I'm promised same day credit, still no credit! I just contacted them for the 4th time and was told I would have a credit in 24hrs. They literally just wear you down with all these lies. I would not recommend using this company! You get what you pay for, and in some cases you don't even get that once you return a damaged item and don't get your money back.

Been using them for many years. The eyeglass business is all hype. Frames come from major worldwide distributors. That aside, my prescriptions were all made accurately. In many years, I had only one problem, and I suspect it had something to do with the size frame and choice of blue tint and progressive combo- something. They replaced it with a second pair, which also was not right. However, I have purchased dozens of eyeglasses/sunglasses over the years. They are as stylish as you want, at affordable prices. I ordered everything from bifocals to progressives, tinted and photo-chromatic. No problems... The pricing is reasonable - very- and they arrive relatively quickly.

The order process was fairly easy although I did not find the website real intuitive. I did have to email Customer Service for site use clarification. Was kept informed about order process and delivery. Received glasses with a plastic case that didn't clasp shut and a little laser that did not work, changed the battery, still didn't work. I trashed both items. The glasses and prescription are great, I wear them everyday and am thinking of ordering another pair. I would strongly recommend.