On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am enjoying and they have style. This shouldn't not require 100 characters, however. So people want to leave a shorter review
Three Little Bears: I've had 3 sets of progressives glasses from zenni. The first pair fell off my face every time I put them on. The second pair was great except I had asked them to print my name on the inside of the arm and they put it on the outside of the arm, announcing my identity to everyone. Too much trouble to return. The third pair is JUST RIGHT. Since I paid an average of $100 each for the 3 pairs of glasses, the total is still CHEAPER than if I bought one pair at Lens Crafters! (priced at $400). I posted 2 photos to demonstrate that the coating makes them become sunglasses outdoors.
Thank you for posting this review of your purchases from Zenni Optical. We are sorry to learn that the first pair was too big, and that the customization was printed on the wrong side of the temple arms of the second pair. We want you to know that we strive to make our return policy as hassle free as possible, and in most cases, we can email you a prepaid return label to cover the cost of returning the glasses. If you would like us to look at these orders and see if they are still eligible to be returned or if we can in some other way resolve these issues, please send us the order numbers in a private message and we will respond within 48 hours.
We are happy to learn that the third pair, featuring photochromic lenses, is just right. And thank you for sharing the pictures; they are lovely! It is a privilege to serve your eyeglasses needs and we hope to continue to serve those needs in the future.
I am somewhat embarassed to have previously submitted a poor review of Zenni Optical. I encountered a huge problem, and in my haste submitted a 1-star review. The nature of the problem seemed to be a missing Rx in one lens. It was not missing, however, and was fulfilled incorrectly due to my own mis-reading. I was "screaming mad" when I found out the refund was only 50%, however the alternatuve offered was an 'in-store' full credit towards another pair. I should also add that the Rx was more complicated than standard. The customer service representative professionally and thoroughly explained my options. In the end, I validated my Rx, and used the in-store credit to get another pair of glasses. The cost to me was having the additional wait time. So, do read the policy, but also make sure you enter the Rx exactly as listed. I am very happy with my new glasses
Thank you for revising your review. We also want to thank you for contacting us and allowing us the opportunity to assist with determining the issue with your glasses and with providing store credit for use toward a new order containing the correct prescription. We are delighted to hear that you are pleased with the new glasses and we hope to continue to serve your eyeglasses needs in the future.
Missing Rx from one lens; will imply it's customer misconception or customer fault. Only provides 50% refund with 30 days of purchase but takes 2 weeks to fulfill order, so you have only 2 weeks. Therefore does not fully back product or service. Off-shore customer service may be difficult to communicate with. Cheap has a price. Do not use to fill primary glasses Rx. They don't back their work.
The customer service was great. However when I went to return 2 pairs of (non-prescription sunglasses that didn't fit my face) I was told that it was only a 50% refund because they consider them custom and cannot resell them. UNless I want 100% store credit and then try to find something in their store that works for me.
HUGE RIPOFF! They are only a good option if you know 100% that the shape, exact measurements, and everything will fit your face. If it is not exact, then you will be charged 50% of the cost of the glasses to return them, or risk trying to find something else in their store.
This is a scam unless your measurements are 100%.
Thank you for posting this review. We are sorry that the frame you selected did not fit well. We recommend reviewing our infographic entitled How to Measure Your Frame Size, which can be found near the bottom of the Zenni home page. This article offers helpful information that should make it easy to find the right size frame on our website. It tells how to measure a frame, perhaps one that you already own and that fits you well, and then using the resulting measurements to find a frame of similar size on our website. Moreover, we are sorry to learn that you dislike our return policy. We can confirm that the options for returning glasses to Zenni for reasons other than a manufacturing defect or error are either 100% store credit (excluding the shipping fee) or 50% refund (excluding the shipping fee) back to the original method of payment. This information is displayed on our website under Terms of Use, to which customers must agree before an order may be submitted successfully. We believe that store credit is a good option for customers who return glasses for reasons other than a manufacturing defect as it enables them to try again on the Zenni website. We hope you will consider accepting store credit and that you will contact us if you need any help choosing the right size frame. You may telephone Zenni Optical Customer Service at 1-800-211-2105 and one of our representatives will be eager to assist you.
I use distance vision glasses and I use readers. Hate bifocals, so my prescriptions are easy, but I love having a pair of readers in every room of the house. My most expensive pair were my sunglasses because I paid $20 extra for blue mirror coating, and they were only $35.
LOVE my Zennis!
Thank you for sharing your experience. We are happy that you love your Zenni glasses. It is gratifying to know that our low prices make it possible for you to have multiple pairs. It is a privilege to serve your eyeglasses needs and we hope you will continue to patronize us.
The entire process was so easy. I love my new glasses and the price was unbelievably inexpensive. I was waiting for the catch, but the delivery was even fast. What a great experience from beginning to end!
We are delighted to learn that you had a great first experience with Zenni Optical. We are proud to provide you with high quality glasses at affordable prices. And we are happy to deliver in a timely fashion. Thank you for sharing this review.
I was referred by a co-worker who wears some pretty fly glasses. I asked if she actually wore prescription glasses or was just into frames. She said go to Zenni online and that it was very affordable. I ordered 3 pairs and was completely satisfied the first time. I'll be back to order more, soon.
We are so happy that you decided to try Zenni after being referred by a co-worker. It is extremely gratifying to know that you were pleased with your first three pairs of glasses and that you plan to purchase more. We look forward to providing you with another great experience and beautiful glasses in the future.
I've been using Zenni Optical for years! They always send me great stylish and high quality glasses at a great price. I've got 5 pairs!
We are thrilled to know that you’ve been happy with all your Zenni glasses. We are very much looking forward to providing your next 5 pairs! Thank you for being a loyal customer and thanks for posting this review.
Well for starters I have been using Zenni for about 7 years incredible price and great quality. I Recently purchased a pair of prescription sunglasses I had an issue with the Mirroring on them chatted with a company representative and received a new pair 9 days later thanks Zenni for being awesome
You’re welcome! We strive to always provide a great experience for all our customers. Thank you for validating our efforts. We value our relationship and hope to continue to serve your eyeglasses needs for many years to come.
I was and remain happily surprised at the quality, cost and speed of purchasing prescription eyewear through Zenni Optical. I've replaced my three pairs of glasses, computer glasses, distance glasses and distance sunglasses. The new frames are uniformly lightweight, well made and attractive and they fit perfectly! An astonishing value! I could not be more impressed or happier! Highly recommended!
Thank you for posting this very complimentary review of Zenni Optical. We are happy to offer high quality products at a great value and to deliver all of this in a timely manner. We are thrilled to know that you’ve taken advantage of our service multiple times. We hope you come back again soon. We promise to deliver the same or better service next time.
First six glasses where perfect, the last one was a problem with the near vision on 1.61 Blokz Photochromic Digital Free Form Progressive Lens in 38 mm high lens. Near Vision was the the very bottom of the lens. Could not read with the glasses on my head. The return procedure was ok. Zenni Staff were professional. On the remake I went with a 30 mm high lens and the glasses are perfect. The only thing Zenni staff didn't answer was if the near vision problem due to a manufacturing mistake or with my RX should I keep my lens height to 30mm.
Thank you for posting this review. We are delighted to hear that you are pleased with your Zenni glasses. Additionally, we are especially thrilled to know that our return policy made it easy for you to return the one pair that did not work well and that the frame you choose next was perfect.
If you’d like to send us a private message with your order number, we’d be happy to review your order and get back to you with an answer to your question. We look forward to hearing from you soon. And thank you for being a loyal customer.
I've been buying glasses for about 5 years. The Rx has been right on and my wife has become a steady customer as well. I let everyone I know about Zenni that they should try your product even without a Rx for sunglasses. High Quality, great value and quick turn-around make it difficult to go any where else.
It is gratifying to hear that you’ve had such a good experience with Zenni that you have recommended us to others. We are proud to provide you and your family with quality eyeglasses at affordable prices and we look forward to continuing to do so. Thank you for posting this complimentary review of Zenni Optical and thank you for your loyalty.
I was a bit skeptical at the quickness, quality and feel of my new glasses. I am pleasantly impress with the all three things I wonder about.
1. Received my new glasses within a week
2. The quality is superb
3. Very comfortable and looks really nice. Have received many complements
I have and will recommend your services to all I come across.
Thank you so much for posting this review and thank you for recommending Zenni to others. We are happy to learn that you are pleased with the quality and comfort of your glasses and that they were delivered quickly. It is a privilege to serve your eyeglasses needs and we hope to continue to do so in the future.
I found the perfect pair of glasses. I had no trouble putting in my progressives prescription in as I'd had the doctors office put my pupil distance on the paper for me, I easily ordered the glasses and received them in the mail as expected. It was a very positive experience.
The glasses I chose came in medium only and I measured my current glasses to see which size they were. They were small. Luckily I had other old frames and measured those. They were medium so I figured that'd work for the new ones. I was able to wear my Zenni glasses right out the box! No adjustments were necessary.
I'm super happy with how easily it all went and I love my new glasses!
Thank you for sharing your experience. Zenni works hard to make everything from ordering to delivery as convenient and enjoyable for our customers as possible, and we are happy to hear that we hit the mark. We are delighted to know that everything was a breeze for you and that you are happy with your new glasses. Please come back and see us soon!
I love Zenni products. I bought about 9 pairs already. Had to return to change pd as I filled it out wrong the first time. But if you know your prescription and your accurate pd they work fantastic. I even got prompt customer service and my credit in my account within 24 hours after I called. I buy strictly from Zenni!
Thank you for posting this review of Zenni Optical. We continually strive for customer service excellence and your words are validation of our efforts. We are delighted to know that you are a loyal customer and we look forward to serving you again in the future.
I was referred by a friend and I was worried the gladses were too good to be true. I was on the fence about the quality but tried them out.
I legit LOVE my glasses! The quality is amazing its not cheap material at all
The lenses are crystal clear and I even personalized the frames
I was able to use my flex spend account which was a bonus
Im obsessed literally!
We are so happy that you overcame your skepticism and gave us a try. Zenni is proud to have provided you with a pair of glasses you love. We are thrilled that you are pleased with the overall quality of your glasses and with the clarity of your prescription lenses. It is a pleasure to serve your eyeglasses needs and we hope to continue to do so for a long time!
Bought daily wear eyeglasses (2 pair at once given price for a total of $80.00) prescription was perfect. Months later bought sunglasses and again extremely happy with glasses and transaction. Now... I stayed with frames others had highly rated and stayed away from "delicate" styles as I was concerned if I needed an adjustment down the road I wanted to be able to do it myself.
Thank you for posting this review of your experience with Zenni Optical. We are thrilled to learn that you are happy with both orders. It is gratifying to know that you appreciate the quality and affordability of our products. Thank you for trying Zenni Optical.
I ordered a pair of progressive lenses from them. My optometrist checked them and told me they didn't have the right prescription for distance. Instead of the -0.50 I entered when I ordered them, they had 0. They were a waste of money. This is Zenni's response...
"We checked and found that you ordered Mid-Range Progressive which features narrower near-range vision with greater mid-range vision for comfort and visual clarity within 14 feet. Designed for those who need enhanced up-close vision with the ability to see the entire room more clearly. Cannot be used for far.
Our lab technicians need to calculate the lens parameters for you based on your regular prescription during manufacturing Mid-Range Progressive or Near-Range Progressive. So the prescription on your glasses # ******* is different from what you entered."
This company is a joke!
Thank you for posting this review of your recent purchase from Zenni Optical. We are sorry that you couldn’t see well with your glasses and we apologize for the disappointment you experienced as a result. Additionally, we realize that the explanation of the issue that was offered to you previously could have been clearer, so we’d like to take this opportunity to clarify how our progressive options work. Zenni Optical offers 3 progressive design options: Standard, which is an all-purpose lens designed for full-range distance vision of 20 feet or more, the Mid-range option, which has a distance range of approximately 14 feet and the Near-range option, which has a range of about 3 feet. When placing an order for progressive lenses, it is necessary to enter the prescription just as it was given to you by your doctor. However, by selecting either the Mid-range or Near range options, the distance prescription changes. Your distance prescription of -0.50 allows your lenses to be corrected so that you have visual clarity at 20 feet or more, and when Mid-range lenses are selected, as they were on your order, the prescription is altered (the power of the lens becomes weaker) to compensate for only 14 feet of clarity and the lenses will not be suitable for viewing things any farther away. We hope this information is provides some clarity. Nevertheless, as advised in our email communication earlier today, we are happy to remake the glasses for you as Standard progressive lenses which will give you the full distance range you desire. Once the order is completed and shipped, we will email you the tracking number. We hope these measures meet your satisfaction.
This is my second pair of glasses I have purchased from Zenni and will definitely not be my last. They have a large variety in fun colours at very reasonable prices. My prescription is perfect.
Thank you for posting this Zenni review. We are delighted to learn that you are happy with our affordable prices and with the wide selection of frames we offer. We are also thrilled to read that you are satisfied with the prescription in your new glasses. Thank you for sharing your experience. We are glad to know that you plan to purchase from Zenni again and we look forward to serving your eyeglasses needs in the future.
The glasses were perfect and came from a eye glass case. Fast shipping and great customer service. The glasses were exactly how they market them
Thank you for this complimentary review of Zenni Optical. We are happy to read that you are satisfied with the delivery speed of your order and with the level of customer service you received. We appreciate your feedback and we hope you continue to patronize us.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Eyeglasses Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The length of your review is not as important as the content; short and sweet reviews are always welcome! We are just thrilled to know that you are enjoying your glasses and that you are satisfied with the quality, price and style. Thank you for taking the time to write and share this review.