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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I ordered three pairs of glasses and I love all three of them. The colors are cute the prescription is correct and they all fit well.
Can't beat the price and the glasses are good quality. This was my second order!
Good email communication. Fast and good quality. Good website for selecting frames and lenses.
Everything was received quickly and happy with order.
These glasses get so many compliments. Everyone loves them.
Fit perfectly! And you cannot beat the price. Will order again
This is my first time ordering glasses from a sight online but it was very easy. They're even cuter in person and everything is perfect.
Had a great experience and will return next time my son loses or breaks his glasses
My glasses were just as I ordered. I had issues with the first pair I ordered (my fault), and they helped me fix the problem and the second pair is fine.
I have 4 pairs and my husband just got his first from Zenni. We are very happy with the quality and extremely happy with the prices!
There was a learning curve in how to order. The people on the phone were very helpful. I love the glasses that I got to read on the computer. The Blue light blocker makes my eyes so happy
Had a great experience with customer service. Received my glasses very quickly.
Great fit, excellent quality! Can't wait to order more styles. A+
Built and designed as anticipated. Style is really a head-turner!
I love my new glasses. The style is just what I wanted. It was easy to order them and they were manufactured and shipped promptly. I wouldn't change a thing about my order other than not getting the transitioning lenses. They don't darken much so don't suffice as sunglasses replacements. Simple fix. Just buy a different pair of sunglasses!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members