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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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My experience with Zenni was great! From try on virtually, correctly filling my prescription to fast delivery. I will continue to purchase my eyeglasses with Zenni.
I placed my original order and when they arrived, the sunglasses were awesome but I'd chosen poorly on the frames for everyday glasses. Zenni's return policy is easy and painless. I appreciate that! My re-order was easy with the credit from my return and my new glasses came quickly.
They got to me in a timely manner. I absolutely adore the frames! I hate wearing glasses but I had no idea that the clear frame would make me forget that I am even wearing them!
The sunglasses don't fit my glasses right. They are bigger than my glasses and more rounded. They are dark enough though.
Beautiful and great quality! Highly recommended them, family has also made purchases! Will be ordering more!
Somehow my prescription got put in reverse opposite. I don't recall doing that. It seems odd that I would have done that, but I can't be certain. Jennifer from Zenni quickly found a solution and I look forward to receiving the correct glasses. I loved the frames!
Great Have nothing else to say. I received my order. Everything was good
Ordering was straight forward. I received my glasses sooner than I expected and they are great! I am so pleased to no longer have to tip my head all the way back in order to see the computer screen. Grateful for the price. I would not be able to have glasses without your company. I like the look. My daughter helped me pick them out. Thank you so much!
Great Price. Website worked great. Great fit. Sight with progressive lenses very good.
Agent very helpful with getting order for me right
Great Service, Great Price. The order came as stated with a eyeglass cases. I am very satisfied with the affordable and stylish collection. I will recommend this site to other friends and family. My daughter was very happy with the selection and how quickly her glasses came. We will be purchasing other selections in the future.
As always great deal and the glasses are great.
Ordered a pair of prescription sunglasses this time and it was way better and priced over anyone else. Will definitely be ordering next time.
Amazing service and glasses. Love the glasses very much. Thank you for your service.
Zenni was very easy to use and quick to ship. I was scared I wouldn't be able to see, but they're perfect. Couldn't be happier! I originally had to ship back a couple of pairs that didn't fit and everything went smoothly. I usually don't like to ship things back, but Zenni made it extremely easy.
It was so easy to order and my glasses came so quickly that I have already ordered another pair.
Love my glasses! Love ordering from here, lots to choose from, The site is easy to use as well. The come pretty fast.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this Zenni review.
We are thrilled to learn that you love the frame you selected; however, we are sorry that your prescription was entered incorrectly. Our records indicate that the prescription written by your doctor called for negative spherical and cylindrical values, but unfortunately, they were entered on the order as positive values. We are happy that one of our representatives found the error and explained what it was, thereby reducing the chances of the same error being repeated on subsequent orders. We are glad to see in our database records that our representative explained that you take advantage of our return policy, which allows for you to return the glasses for store credit, then you may use the credit to reorder the glasses correctly. We look forward to issuing the credit once the glasses are returned and we trust that you will be pleased with your glasses once you reorder and receive the new glasses with the correct prescription.