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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I was in need of glasses so I went online to search for them and came across Zenni. They had a wide variety at a reasonable price and it only took them a few days to have everything done and delivered to me.
The glasses look great. They are a perfect fit for my thirteen year old son.
I love Zenni! Best prices. Period. Only place I order my glasses from. I do wish I could also get my contact lenses from them also.
Very easy to order online! I love how well packaged and quick the glasses came, very well made and fit perfit!
Love them! Will be ordering other colors! I get left std of
Compliments on them. They fit like a glove.
Thank you, I received my progressive glasses within 2 weeks. I'm pleased with lens quality but have to return them because the frame arms are too short. I bought the exact frames last year, used them for reading and not progressive, so i didn't notice the short fit. Unfortunately, I need to return them and buy a different style, which is not an issue. This is my 3rd pair of glasses from you, I am pleased with your products, it's the delay in receiving corrected pair. I would be 100% satisfied if I could use the return credit immediately on my next pair and not have to wait for the credit voucher. This means I will be without glasses 4 weeks approximately instead of 2. The issue is, I've lost my original pair and having to wait means I go without (progressive) reading glasses. Not your fault of course, but I'm sure you understand the inconvenience. Thank you asking.
We love Zenni, this is an affordable option so we can have extra glasses
Good liked the frame however my package did get lost/stolen and had to wait for them to be remade. Great customer service.
Very satisfied with the product. It came on time and was packaged very nicely. The prescription came out perfect and I'm sure I'll be ordering from here in the future.
Very pleased with my new glasses. They arrived in a timely manner and exactly what I needed.
I am so pleased with the service that I have received from ZENNI over several years. I have never had to return an order because I have never had a problem with an order.
They are just perfect. Process is easy and fit is spot on. Thank you
Overall am again satisfied with my zennis!
All three pairs fit well and look good. My prescription is accurate. I feel safer with the blue blocker coating for using screens and driving at night.
I've been with Zenni for 6 years now. Thank you all for always getting it right and being so fast as well.
I needed glasses to support my newly diagnosed eye condition. Ordering from Zenni was easy, fast, and pleasant.
I received my prescription within a week and my glasses are great. I plan to shop with Zenni in the future. ;)
I ordered a pair of glasses that were not a good fit for me. I was able to send them back and I ordered a different pair. My new pair is my favorite ones I've ever owned! They're attractive, fit my face and were a great price. I love my new zennis and would recommend them to others!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members