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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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So happy I decided to purchase my new glasses from Zenni! Both pairs I ordered were exactly what I expected, and were even delivered sooner than anticipated! Will definitely be ordering again!
As always, great glasses at an affordable price and delivered quickly.
Great product and loved the glasses. Only thing I have a problem with is when I have extras on it they seem to smear easier.
I really like the frame but didn't pay attention to the measurements on them so the frame is to wide for my face. I know better now.
Ordering was easy, good selection of frames and received quickly. Happy with my purchase and will be ordering from Zenni again.
Good value on a recurring pair of glasses I buy. Pretty happy with quality especially for the cost.
I am OBSESSED with my new glasses. They were inexpensive and came in a reasonable amount of time. They are stylish and ordering them was super easy. I will definitely use Zenni again.
This was a slightly stronger prescription so not only was I pleased with the frames, I was impressed by the newness of clarity (you don't realize how gradually your vision starts to blur a little until you get the right prescription!)
Everything went smooth it took a little longer to arrive but came when I needed them.
Got some great looking frames for the best price. Satisfied with my decision and will continue to shop with Zenni
Glasses arrived as promised, well packaged. Beautiful! Jw
I ordered 2 pairs of glasses. Two different styles. Both are comfortable. Quality is great. The price is reasonable. Extra add-ons are nice but some are pricey. I think they're worth it.
The frames were a smidgen crooked, but I was able to straighten them out.
Glasses arrived promptly, fit nice, help me see and significantly cheaper than the eye doctor.
Need some help with ordering them, takes a little time to to place an order. Once I placed the order it didn't take long to receive my order.
I absolutely loved it. It was great quality and cheap as well. I will always use zenni and recommend it to anyone. This is awesome!
Had a couple problems arise with my order (one was my fault and the other was shipping related - item never arrived). I can't say enough good things about Zenni's customer service. They resolved everything, with a kind, friendly attitude at that. They knocked it out of the park! On top of that, they offer quality, stylish glasses at affordable prices.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello and thank you for posting your review.
We are sorry to read that your frame is too wide and we apologize for the disappointment you may have experienced as a result. We want you to know that the return period for your glasses is within 30 days from the day they were delivered, and during that time, you may return glasses to us for any reason. Our records indicate that your order is still within the 30-day window, so if you wish to return your glasses and purchase a different size, we encourage you to call us at 1-800-211-2105, email us at [email protected], or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website. When you contact us, a representative will be glad to assist you by emailing you a prepaid return shipping label and return instructions to return the glasses for store credit and then you may use the credit to purchase a different frame. In addition, we wish to direct you to an article on our website that explains how to find the right size frame by measuring a frame you already own that fits you well: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. We hope you will find this article helpful in the future. We also hope that you will contact us soon so that we may resolve this matter quickly and to your satisfaction.