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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Well designed web site, the frame selection is very good. The additional information regarding lens and frame sizes aids in selecting the appropriate lens and frame style for my needs.
Love my glasses. Can't beat the price! I also got sunglasses attachment and night driving attachment... all for $20!
They found an error in how I selected my lenses and informed me of it. They fixed it quickly when I responded and I am very pleased with the glasses.
Order arrived quick. Glasses are beautiful and exactly what I wanted
I ordered 2 pair of glasses. Each were just as described. They shipped fast. And i received them in a timely fashion. Will order again.
Arrived quickly and the quality is wonderful. I definitely will be ordering more from this website. I wish I found them earlier, I would have saved a lot of money over the years!
Great quality, great prices, prompt service! Zenni never disappoints!
So great to get an affordable and cute pair of glasses, they came quickly and correctly.
The glasses I ordered were even better than I expected, and so much cheaper than I would've gotten anywhere else. The frames are high quality and fit me perfectly, and I had zero problems adjusting to my prescription. I'll probably be getting my glasses from here forever.
Glasses were as expected. Very pleased
Thank you! …………….
First time buyer of online eyeglasses. This site was easy to use and had plenty of options. Will definitely buy from Zenni again.
Excellent and fast delivery. I've ordered from them plenty of times and have never been disappointed.
Good job zenni-thank you! I like the glasses. I wish the transition lenses would get darker in the sunlight
I have used this company before. I love the frames but will have to send them all back to be made correct
Had a great experience. It was easy to order and delivery was on time as expected. Thanks! Will recommend.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this review.
We are sorry to learn that your glasses were not what you intended to order, and we apologize for the disappointment you experienced as a result. A review of your order confirms that you purchased three pairs of glasses with the same prescription and a fourth pair with a different prescription. Of those prescriptions, the one that was used for three pairs of glasses appears to be the reading prescription. You may confirm which prescription you used for each frame by logging in to your Zenni account and viewing the details there. In addition, we wish to advise that your glasses are still covered by a 30-day warranty which began the day they were delivered to you. During this warranty period, you may return them to us for any reason and we will be happy to assist you with the return. We invite you to call us at 1-800-211-2105, email us at [email protected], or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website. When you contact us, a representative will assist you by explaining your return options, and by emailing you a prepaid return shipping label. We hope you will contact us soon.