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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Well, I ordered my glasses, finally received them and could not be happier. The transitional lenses are amazing and there is no more star bursting at night.
Needed to change details of an order and they complied immediately
New glasses are great. Exactly as we ordered. Wonderful quality, great fit and look nice. Highly recommend Zenni optical for any glasses needs.
I love them! I have gotten nothing but compliments!
I ordered three pairs of new glasses because I could actually afford to buy that many. I like switching it up. The glasses came pretty quickly. No complaints.
I am so very happy with my glasses. The frames are lightweight yet strong and durable. I also got the tint coating that gets dark out side and gets lighter indoors and transition glasses have come a long way cause even though they are dark as you leave a sunny outdoors and enter a inside room; "you can still see!" Scratch resistance and anti-glare provided me with a pair of amazing prescription sunglasses!
My second pair of "trendy not spends", they are great!
Ordering was super easy and I received my glasses pretty quickly :)
Awesome love them I have been waiting for these glasses and you guys didn't disappoint me! Can't wait to order more
It arrived earlier than I anticipated. Great service as always.
My glasses arrived in perfect condition, the prescription is right and the frames are durable! :)
I love Zenni. They are affordable and convenient. They are inexpensive and cute. They're great.
Got two pairs of glasses: one round, one rectangular, and I love them both! The round ones were smaller than I hoped they'd be, but they look terrific on me! Same goes for my rectangles! I love them! And they got here sooner than expected! So happy
This is the second pair I ordered. Returned the first pair that didn't fit well. This pair has the adjustable nose pads. That became really important with progressive lenses since they need to fit just right. Keep in mind the bridge measurement provided is not the measurement of the opening, rather it is the distance between the lenses. Thick frames will have a much smaller space for your nose then the same measurement with thin frames.
So far really like this pair. Time will tell how well they hold up.
Recommend not wasting the few dollars on the clip ons. Go elsewhere, spend a little more and get better ones..
I went out of my comfort zone and got red glasses. I love them so much! They actually look really good. Very well made glasses. I got the blue light protection, because I'm a blogger, and they sent me a light to test it out! I will be buying from them again!
Was easy to order will order again soon. Cheaper to order online thanks
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members