Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the color of the frame you selected – full-rim, round, plastic, black frame 126921, with purple and black temple arms and a frame width of 134 millimeters. We were sorry to read that apparently you did not view the enlarged picture of the frame using the 360° view, which would have shown that the temple arms are purple and black. Consequently, we apologize for any disappointment you experienced as a result. Nevertheless, we hope that painting over the purple on the temple arms with black paint resolved this issue to your satisfaction, and we hope that otherwise you are satisfied with these single-vision distance eyeglasses.

Thank you for posting your Zenni review of your first order with us, standard progressive eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. We were delighted to read that you are satisfied with your vision through the lenses, but we were sorry to read that the frame you selected – full-rim, round, acetate, spring-hinged, streaked gray “smoke” colored frame 4426612, with a frame width of 138 millimeters – is darker than you prefer. Consequently, we apologize for any disappointment you experienced as a result. Unfortunately, this frame does not come in another, lighter, gray model, just one in latte tortoiseshell (4426635). Therefore, if this issue is such that, despite your good vision through the lenses, you would like to return these standard progressive photochromic eyeglasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4560415132, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.