Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the most recent order you placed with us, o4536834703, on February 17,2022, which we mailed to you on February 23,2022. We were sorry to learn that the U.S. Postal Service website advises that, as of February 26,2022, the glasses were in transit but would be arriving late, and that they have not updated this status with any more recent information. Consequently, we apologize for any dismay you experienced as a result. It was good to see that on March 10,2022, we refunded the $4.95 Standard shipping fee to the credit card you used to pay for the order. However, since you requested a refund of what you spent on the eyeglasses, $36.81, as we advised in our response to your Trustpilot review, we will ask our lab to issue this refund to your credit card and email you to confirm that the refund has been issued with a transaction number. You should receive this email from our lab later tonight or tomorrow, and we hope that this refund will resolve this matter to your satisfaction. We also hope that you eventually receive the eyeglasses from this order.

Thank you for posting your Zenni review of two of your 2022 orders. We were sorry to read that you were disappointed in the photochromic (light-sensitive, auto-tinting) feature you selected for the full-rim, cat-eye, flexible-plastic, black floral frame 2018716, with a frame width of 135 millimeters, on your order o4496363220, placed on February 1,2022. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that the photochromic feature will not work in the car, since the photochromic feature is activated by contact with UV sunlight, and the car windshield’s UV protection prevents this activation. However, it was good to read a note in the database record of your subsequent order, o4509658607, placed on February 6,2022, indicating that you contacted us via online Chat to confirm that the photochromic feature is working. Nevertheless, we were also sorry to learn that the other frame from order o4496363220, full-rim, square, acetate, tawny translucent frame 4437419, with a frame width of 129 mm, was too small to fit you well. We apologize for any dissatisfaction you experienced due to this matter, as well. It was good to see that you returned these eyeglasses for a 100 percent refund of their price in the form of store credit to your Zenni account. Since you selected a frame that was too narrow to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Regarding the issue with the personalization on the inside of the temple arm of the glasses from your most recent order, o4530223521, placed on February 28,2022, full-rim, square, flexible-plastic, translucent frame 2020123, with a frame width of 137 mm, we invite you to take a picture of the personalization placed over the Zenni brand name on the inside of the temple arm, and please email the picture to us at [email protected]. We will email you in response to advise how we will address this matter on your behalf. We thank you again for posting your review, and we look forward to addressing the issue with the personalization obscured by the Zenni name on the temple arm.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. Unfortunately, your review did not contain any coherent sentences, just a group of repeating letters. Therefore, if you have any issues with your eyeglasses order o4528208133, placed on February 13,2022, and delivered to you on February 28,2022, according to the U.S. Postal Service, we want to confirm that this order, for two pairs of single-vision distance eyeglasses, one with gray photochromic (light-sensitive, auto-tinting) lenses and both with our Blokz™ blue-light-blocking feature, is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4528208133, in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered, which we were sorry to learn had a lens height that was too short to place the reading section high enough on the lens for you to use it easily, without having to tilt your head up to read. Consequently, we apologize for any disappointment you experienced as a result. The frame you selected is half-rim, rectangular, mixed-material, spring-hinged, blue frame 197316, with a frame width of 136 millimeters and a lens height of 33 mm. We want to advise that we have a standard placement of the top of the progressive reading corridor, 5 mm above the centerline of the lens. Since frame 197316 has a 33 mm lens height, half of this would be 16.5 mm up from the bottom, and the top of the progressive reading corridor would be placed at 5 mm above this, at 21.5 mm up from the bottom, with the intermediate (computer) vision section starting at the top, with the near (reading) section below it. We hope that this information is helpful. Insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, if you would like to return these standard progressive eyeglasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If you select the 100 percent store credit refund, you may use the store credit toward the purchase of a new pair of single-vision reading glasses, which you mentioned you would find preferable to use for reading. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4547201147, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.