Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us. We were sorry to read that you could not see well with these single-vision distance eyeglasses, and we apologize for any dissatisfaction you experienced as a result. We see no previous order you placed with us, so we regret that we cannot compare the prescription and pupillary distance (PD) you used on this order with those on another order that contained glasses with which you could see well. You posted your review on the last day of the order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to use the store credit toward the payment of a new pair of eyeglasses with the correct prescription and PD, we recommend calling the office of the eye doctor who provided the prescription and ask them for the PD. If it is not 28 millimeters (right eye, OD) and 30 mm (left eye, OS), please use the PD measurement provided by your eye doctor when you reorder, and please ensure that you entered the prescription exactly the way your eye doctor provided it. If the eye doctor’s office declines to provide your PD, please use the PD ruler that was enclosed with the glasses to remeasure your PD, or better still, please have a friend or family member measure it based on these instructions, found at the middle of the bottom of every page of our website: the infographic How to Measure Your Pupillary Distance, https://www.zennioptical.com/measuring-pd-infographic, and the how-to video of the same name: https://www.zennioptical.com/c/how-to#howto-measure-pd. We hope that this information is helpful. However, if your eye doctor’s office confirms that the PD and prescription you entered were correct, you may return the eyeglasses for an inspection. If the PD and perhaps the prescription were entered incorrectly, the return option would be the two refund options of which we advised. If you would like to pursue returning these eyeglasses to us for an inspection, if your eye doctor confirms that the prescription and PD you entered were correct, or for one of the two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the inspection or for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4507234818, in the subject line of the email, and in the body of the email please advise of the refund option you prefer or whether you would like emailed instructions to return the glasses for an inspection. We will email you the instructions to return the glasses to us for the inspection or for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the processing and shipping time of your first eyeglasses order from us. We were sorry to read that you were disappointed in the time it took for you to receive your order, and we apologize for any dissatisfaction you experienced as a result. You placed the order on February 4,2022, and selected Standard shipping, for $4.95, which comes with a 14-21-day delivery-time promise. The U.S. Postal Service website advises that this eyeglasses order was delivered to you on February 22,2022, the 18th day after you placed the order, within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. We hope that you are satisfied with the eyeglasses.

Thank you for posting your Zenni review of the eyeglasses you ordered from us on February 13,2022, in order o3752741465, which we were sorry to read had an incorrect prescription and a frame that broke. Consequently, we apologize for any dissatisfaction you experienced as a result. You returned these eyeglasses to us for a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account. You used this store credit to pay for your next two orders, both placed on March 12,2022, o4572537819, for single-vision eyeglasses with our Blokz™ blue-light-blocking feature, and o4595241301, for single-vision glasses with Blokz™ and a standard anti-reflective coating. The U.S. Postal Service website advises that order o4595241301 is expected to be delivered to you today, March 21,2022, whereas order o4572537819 has been completed and should be mailed to you soon. When we mail this eyeglasses order to you, we will email you the U.S. Postal Service tracking number to keep tabs on the shipment as it makes its way to you. We hope that you will be satisfied with the two pairs of eyeglasses from these two orders, but if you have any issues with them, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. However, if the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. You may also email us, at [email protected], and if you choose this communication method, please put your order number, either o4572537819 or o4595241301 or both, and in the body of the email please advise of the issue with the glasses. We hope that you will be satisfied with both pairs of glasses when you receive them, but if you have any issues with the eyeglasses, we hope that you will contact us via one of these contact methods, so that we may resolve whatever issue or issues you are experiencing to your satisfaction.

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us, two pairs of standard progressive eyeglasses with our Blokz™ blue-light-blocking feature, one of them a pair of gray sunglasses. We were happy to read that you like the styles of the frames you selected – full-rim, square, acetate, spring-hinged, ivory tortoiseshell frame 4426135, with a frame width of 132 millimeters – and full-rim, round, acetate, red Spree frame 4432918, from the Timo × Zenni Collection, with tortoiseshell temple arms and a frame width of 137 mm (these are the progressive sunglasses). However, we were sorry to learn that the prescription seems to be off, and we apologize for any dissatisfaction you experienced as a result. We see no previous orders placed by you, so we regret that we cannot compare the prescription and pupillary distance (PD) you used on this order with those items entered on a previous order. However, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. In addition, if you read the prescription to us, and it turns out that something was entered incorrectly on the order, we can offer you one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4546976778, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.