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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I havent had glasses since early high school (I'm 24 now) and I'm glad I went with these guys! I even used the chat option to help me fill in my prescription. They really exceeded my expectations
Had to replace a pair of glasses very easy process
I'm very pleased with these glasses, very clear and exactly what I was hoping for.
Love Zenni everything about it Always fast friendly and accurate service never have to worry about using you guys. I'll never order anywhere else
Glasses didn't fit my face shape like I hoped but I was able to return for store credit
Fast delivery :) great glasses for the price, however I ordered a size too small.
Lots of options to pick from and quick delivery. I Oder from this site all the time will be ordering some more here soon just love all the different shapes and styles Zenni has to offer.
I got my prescription sunglasses last month. Thry fit perfectly and really help when I am driving as I need prescription glasses normally. The whole process of ordering and shipping all went smoothly. I definitely will order from Zenni again!
This is my first pair of prescription sunglasses. They're lightweight, comfortable and I am LIVING for the blue mirrored lenses!
Great product & Excellent service
Stylish and fits as expected. The quality is high
Use y'all all the time. Never disappoint. Love the glasses.
It was exactly what I needed. The checkout process was simple and quick. Glasses are always great for the price. I will never spend $200+ on glasses again.
Great product service and price! Easy-to-use and wide selection of frames
My order arrived safe & sound, in a timely manner.
Terrific glasses- lenses are perfect and they arrived quickly
Although I have a very strong prescription, Zenni filled and completed my order more quickly than I anticipated. I am enjoying both pair of glasses. Thank you
Fits wonderfully and I and others lo e the design. Thank you
Quick service, excellent customer service and assistance
I have order multiple pair of glasses from Zenni and love the ease of the process..
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members