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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Excellent experience with Zenni! Easy to use website, fast shipping and excellent quality! I will definitely be using Zenni again!
New glasses love them They didn't take long to get and they were a good price
Love them. Only complaint is the adjustable sides sometimes move and cause them to slide off. Great value for the cost.
I have had to return twice due to prescription errors however Zenni has been great to accept my returns. The frame choices are great. The only thing to be careful of is the tying on glasses. It depends on your camera, lighting and how you pose but for the most part, pretty great.
Easy and quick delivery. Much quicker than anticipated
I love Zenni optical! Style and prices are awesome!
Very good! Easy to navigate through the required order details. Have ordered multiple times with zenni.
This was my first time ordering glasses online and I absolutely love them!
They came in a reasonable amount of time and look nice. Hadn't wanted to spend on prescription sunglasses because I wear contact lenses most of the time, but on random weekends when I don't, I have to go out without any eye shade for the sun. These were priced low enough, even as bifocals to make me go ahead and buy.
I've been buying from Zenni for years and this particular frames I love the most
The glasses we ordered were affordable and came exactly as described.
Great experience with Zenni as always. Really love these new glasses. I have received so many compliments. Zenni is my home for glasses forever!
These are just as good as a local optical shop and 1/3 of the price. I was concerned with ordering a no-line bifocal, but they are terrific!
Glasses fit well, however the lenses have terrible crazing across them from the day they arrived and are basically unusable. Truly a shame.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the standard anti-reflective coating you selected for your lenses. We were sorry to read that crazing appeared on the lenses the first day you received the glasses, and we apologize for any dissatisfaction you experienced as a result. Our anti-reflective coatings have a one-year warranty, which starts the day the glasses are delivered. Therefore, we invite you to take a picture or pictures of the crazing on the lenses and email the picture or pictures to us at [email protected]. Please put your order number, o4506680520, in the subject line of the email, and in the body of the email please describe the issue with the anti-reflective coating. If we see the crazing on the lenses, we will offer to remake the glasses for you for free. However, if we cannot see this lens defect in the picture or pictures you email, we will reply to your email with emailed instructions to return the glasses for an inspection, and we will also email you a prepaid mailing label to use for return postage. We look forward to receiving the email with the picture or pictures of the crazing on the lenses, in the hope that then we will be able to resolve this matter to your satisfaction with a remake of the glasses.