Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the two orders for eyeglasses you placed with us. We are happy to know that you like the frame you selected for both orders – full-rim, rectangular, acetate, pink tortoiseshell frame 4418019, with a frame width of 138 millimeters – but we were sorry to learn that on the first pair of single-vision distance eyeglasses you ordered, in order o4520255209, with our Blokz™ blue-light-blocking feature, you found that the lenses had a slight yellow hue, which you did not like. Consequently, we apologize for any dissatisfaction you experienced as a result. You returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. You used the store credit we issued upon the return of these glasses toward the purchase of a new pair of glasses in the same frame but without the Blokz™, and we were sorry to read that, although the lenses did not have a yellow hue, you are not satisfied with the quality of these eyeglasses and the delivery time of this second order, o4551946789. You placed order o4551946789 on March 8,2022, and the U.S. Postal Service website states that the glasses were delivered to you on March 19,2022, 11 days after you placed the order, well within our 14-21-day delivery time promise for Standard shipping to U.S. residences, and one day faster than the 12-day delivery time of order o4520255209. In addition, we were dismayed to read your inaccurate comment that we charge you to return the glasses to us insofar as we sent you a prepaid mailing label to use for return postage, which is our standard procedure. Nevertheless, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return these eyeglasses to us for the refund option available for an order paid for mostly with store credit and partially with a credit card, we can issue a 50 percent refund to the credit card of the amount of store credit you used to pay for this order and a 100 percent refund of the amount you spent using a credit card in the form of store credit to your Zenni account, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this. If you would like to return these eyeglasses for this combined refund option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses to us for this refund combination. As before, we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4551946789, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses for this refund combination. We will email you these instructions and the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us, which we were sorry to read have an incorrect prescription. Consequently, we apologize for any dissatisfaction you experienced as a result, although we were pleased to read that you are satisfied with the frame you selected, full-rim, square, mixed-material, translucent and gold frame 7816823, with a frame width of 137 millimeters. We see no previous orders placed by you, so we regret that we cannot compare the very strong nearsighted prescription and the dual pupillary distance (PD) you used on this order with those values from a previous order. Nevertheless, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. In addition, if you read the prescription to us, and it turns out that something was entered incorrectly on the order, we can offer you one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4200710702, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection, and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses frames you recently purchased from us. We see that on your order o4340227194, placed on January 10,2022, you selected full-rim, round, acetate, spring-hinged, multicolor frame 4417516, with a frame width of 129 millimeters. You returned these eyeglasses to us for a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, and you used the store credit to pay for your next order, o4476797418, placed on February 24,2022, for full-rim, round, mixed-material, black frame 7801821, with a frame width of 140 mm. We hope that this much wider frame fits you better than frame 4417516 did. However, if this frame also does not fit you well, since this order is within its 30-day warranty period, which starts the day the glasses are delivered, you may return these glasses to us for the refund option available for an order paid for entirely with store credit – a 50 percent refund to the PayPal account that was used to pay for the previous order. Moreover, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. However, if frame 7801821 does not fit you well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return these eyeglasses for the 50 percent PayPal refund. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4476797418, in the subject line of the email, and in the body of the email please advise that you want to return the eyeglasses in frame 7801821 for the 50 percent PayPal refund. We will email you the instructions to return the glasses for this refund, and we will also email you the prepaid mailing label to use for return postage. If frame 7801821 does not fit you well and you want to return it, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.