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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I love my glasses, the are very cute and the experience has been wonderful that I bought 4 mire pairs of glasses.
Fast and easy process. Got multiple pairs for my son who easily breaks all glasses.
I have ordered a few times before. Correct prescription, quick turnaround and excellent communication.
Love my glasses. So affordable. Great quality and style.
Zenni delivered exactly what I ordered. I received my glasses in little to no time!
Ordered online, received in 22 days and they seem to be decent glasses for the price.
Always a great value. Consistent and pretty quick shipping.
First time ordering glasses that change when I go outside... the don't always adjust, and take forever sometimes to turn back once I'm inside... but I've used zenni a few times and as always... love them!
So fast and easy and much cheaper than the eye doctor. Very happy with my glasses.
It's my first time buying prescribed glasses on Zenni. My item arrived faster than I thought. Because I also ordered another pair from WhereLight (just to try different shops). Comparing Zenni with the local optic store from my optometrist and WhereLight, the local optic store is way too expensive for me, and WhereLight's delivery time was longer (it took 7+ days longer). Quality wise, Zenni's glasses are very good in quality, I'm a happy customer, will likely shop at Zenni again next time!
I am very pleased with the glasses I ordered. The frame quality was what I expected for a $6 pair of prescription glasses. I am thankful for a low cost option for my son who looses his glasses all the time. The delivery was really fast. I will definitely be ordering again.
Good quality glasses at a reasonable price! Fast shipping too!
I had a issue with my order, which was my fault but I called and the representative helped me figure out where I went wrong and fixed my order. I am pleased with my glasses.
Thank you for posting your Zenni review of the first two orders for eyeglasses you placed with us. We were sorry to learn that although you had intended to order two pairs of standard progressive eyeglasses on your first order, o4495899156, you inadvertently ordered one pair as single-vision distance eyeglasses. Consequently, we apologize for any disappointment you experienced when you received these eyeglasses. You returned these glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used the store credit toward the next pair of standard progressive eyeglasses you ordered, in order o4549358626. We are happy to know that you are pleased with these eyeglasses, and we thank you again for taking the time to share your heartening comments. Ms. Biddulph, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
Great as usual. Like the little ruler for the different eye and glasses measurements.
The glasses are good for the price I paid for them
Loved them, comfortable and light. My favorite part is the color I'm happy with them.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the order for two pairs of single-vision eyeglasses you placed with us, one of them a pair of single-vision glasses with pure polycarbonate lenses, and the other one a pair of single-vision polarized gray sunglasses with an indigo blue mirror finish on the lenses. We were pleased to read that you are satisfied with the glasses, but since you mentioned that you received them in 22 days, we looked up your order, o4496545188, and we saw that you placed it on February 1,2022. The U.S. Postal Service website advises that the glasses were delivered to you on February 23,2022, 22 days after you placed the order, just as you stated. Therefore, since you placed this order with Standard shipping, for $4.95, which comes with a 14-21-day delivery-time promise, insofar as the glasses were delivered to you one day past the 21st day, we are going to ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight or tomorrow, confirming this $4.95 credit card refund with a transaction number. We thank you again for mentioning the delivery time, which gave us an opportunity to refund the shipping fee, and for your assessment of the eyeglasses, with which we were happy to know that you are satisfied.