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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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They are both really comfortable I'm happy with what I got.
Glad to know that a company stands behind products they sell. I made a purchase and about a month after purchase the product became defective and when I reached out the the company for support they were so helpful to get my issue taken care of.
Ordered my glasses and 7 days later I had received them! Very recommended. Affordable price!
Great from beginning to end. I will order again when I need new glasses.
I have bought from Zenni for several years now, and I just bought a few more pairs, so I figured I would give Zenni a review. I LOVE Zenni. The glasses are beautiful and quality, they are not expensive so I can buy more than one pair, and they came to my house within 7 days of ordering. You'll notice most eyeglass stores charge an arm and a leg, even with health insurance, and it takes 2 to 3 weeks to even get your glasses. I wont ever go back to a regular eyeglass store again. Zenni owns me now. Lol
We ordered a pair of glasses for my husband that were metal frames with a brown coating. The coating began to peal off after not even 5 months. Zenni would not offer any warrant for frames. They said you only have 30 days to return anything and even then its a 50% credit. Not impressed that the frames are not under warranty. I guess you get what you pay for.
Easily the 8th or 10th pair of glasses I've ordered and received - great prices, product and service.
I have ordered glasses several times now. They always come fast and are a great quality! The ordering was so easy and they came like 6 days after I ordered them. I will continue to use them and tell everyone I know that wears glasses. They all get soo excited. Thank you Zenni! Forever customer
Very happy with the glasses especially with the readers I got as well.
This is the second pair of these frames I've ordered. The first pair was very cute. They looked like a blonde tortoise shell, very light and bright. I loved them! Unfortunately they blew out of the boat. This second pair just look like regular tortoise shell because there is so much dark color on them. I am very disappointed and hardly wear them. I'm a long time customer. I've ordered at least a dozen pairs of glasses. Never had anything but praise for them until recently.
I love my glasses! I wear them everyday. Pretty durable for the price.
It was incredibly easy to order my glasses. I love that all of my info saved so I can easily and quickly make another purchase. It is so fun to have options for eyewear. Recently the dog chewed my glasses. But all of my info was saved and I easily re-ordered. Thank you Zenni!
The glasses I ordered are perfect & arrived earlier than expected.
I ordered some progressive lens as well as some super cute sunglasses, I love them!
I bought the cheapest pair of simple sunglasses because I was worried of how they were going to fit before trying on. They're perfect and I love them. I'm so excited to order more.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the brown coating coming off your husband’s full-rim, rectangular, titanium, brown frame 139015, with a frame width of 139 millimeters. We were sorry to learn that the brown coating is coming off the frame, and we apologize for any dissatisfaction you and your husband experienced as a result. We want to confirm that our frames have a 30-day warranty period, which starts the day the glasses are delivered, during which, if any issue arises with the frame, we can send you a replacement frame for free. However, insofar as this order was placed on October 17,2021, and it was delivered to you on October 28,2021, we regret that the order is considerably outside its 30-day warranty period. Nevertheless, you may order a replacement frame 139015, with nonprescription lenses, and when you receive this frame, you may remove the nonprescription lenses from this frame, and remove the prescription lenses from the original frame 139015 and insert them in the rims of the new replacement frame. Here is a how-to video, found toward the middle of the bottom of every page of our website, with information explaining How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that this information is helpful. In addition, if you would like a customer service representative to talk you through the lens-replacement process when you are ready to swap the lenses from the original frame into the new one, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Moreover, we want to recommend that when you are not wearing the glasses you keep them in the protective case that came with the glasses, and we want to confirm that we do not recommend leaving the glasses on a car’s dashboard, where the sunlight can cause the coating to fade or peel. We hope that this will resolve this matter to your satisfaction.