Zenni OpticalReviews 4,144

Thank you so much for posting your very gratifying Zenni review of your latest experience ordering eyeglasses from us. You are a longtime, valued customer, and we were happy to see that you chose the Fast Frames option, which comes with a delivery-time promise of three-to-five business days. You placed this order on July 21,2022, and on this same date we manufactured and mailed your eyeglasses to you via Federal Express, which advises on their website that the glasses were delivered to you on July 23,2022, two days after you placed the order. We are delighted to know that you found the ordering process easy, and that you used the Virtual Try-On feature to determine how the frame you ordered – half-rim, rectangular, stainless-steel, spring-hinged, black frame 406421, with textured temple arms and a frame width of 134 millimeters – would look on your face. Mr. Braun, we thank you again for taking the time to post your heartening remarks. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the ANSI Z87.1 safety glasses, in full-rim, rectangular, plastic, black frame 749121, with a frame width of 135 millimeters. We were sorry to learn that this safety glasses frame broke, and we apologize for any dissatisfaction you experienced as a result. We are also sorry that this order, which was placed on May 22,2022, and delivered to you on June 3,2022, is beyond its 30-day warranty period, which starts the day the glasses are delivered. However, you may reorder frame 749121 with free, nonprescription lenses, and then when you receive the new frame 749121 with the nonprescription lenses, you may remove the nonprescription lenses from the rims of the new frame 749121 and swap the pure polycarbonate prescription lenses from the broken frame into the rims of the new frame 749121. Here is a how-to video, How to Replace Lenses in a Full-Rim Frame, found toward the middle of the bottom of every page of our website, which provides instructions explaining the lens-swapping process: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. In addition, if you would like a customer service representative to talk you through the lens-swapping process, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to stay on the phone with you to assist you as you replace the prescription lenses from the broken frame and install them in the rims of the new frame. We hope that this information is helpful, and we hope that purchasing a new frame 749121 with nonprescription lenses will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us – order o4880555137, placed on July 5,2022, for one pair of single-vision eyeglasses in full-rim, cat-eye, flexible-plastic, wine / rose ombre frame 2023918, with a frame width of 130 millimeters. We were sorry to learn you were unhappy with these glasses, and we apologize for any disappointment you experienced as a result. You returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used the store credit toward the purchase of a new pair of standard progressive eyeglasses in order o4902618924, placed today, July 26,2022, in full-rim, cat-eye, flexible-plastic, black and sky-blue ombre frame 2017016, with a frame width of 137 mm, and with a different pupillary distance (PD), 34 mm for each eye, from the PD you entered on the previous order, o4880555137, a single PD of 62 mm. We hope that you will be satisfied with these eyeglasses.

Thank you for posting your Zenni review of the first pair of eyeglasses you ordered from us – single-vision eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. We were sorry to read that you were disappointed to see the engraved text you selected for the outside of one temple arm was purple, a color you had not intended to select. Consequently, we apologize for any dissatisfaction you experienced as a result. We offer fonts in red, green, blue, yellow, black, white, orange, pink, teal, and turquoise, as well as purple. We emailed you instructions to return these eyeglasses to us for the refund option you selected, a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, and we also emailed you a prepaid mailing label to use for return postage. If you plan to use the store credit toward the purchase of a new pair of personalized eyeglasses, we hope that, if you do not see how to select a specific color for the temple-arm engraving, you will telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with finding how to select the color for the personalization on your temple arm. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. We hope that this information is helpful, and we look forward to receiving the returned eyeglasses, so that we may issue the 100 percent store credit refund, and you may use this store credit toward the purchase of a new pair of personalized eyeglasses, with the color you choose for the text. We also hope that this store credit refund and our assistance when you are ready to place your next order will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experience trying to order eyeglasses from us. We were sorry to see that the only identifying information you posted with your review was your first name and last initial, which does not afford us the opportunity to look up your order. Consequently, we apologize for any dismay you experienced as a result. Since you mention that you are waiting to hear from us whether an order actually was placed, we invite you to reply to our response with the email address that is your Zenni username, so that we may look you up in our system. We hope to hear back from you with the email address that is your Zenni username, in the hope that we may identify you as a Zenni customer.

Thank you for posting your Zenni review of the first order for eyeglasses placed with us, order o4828050694, on June 30,2022, for one pair of premium progressive eyeglasses with gray Transitions® photochromic (light-sensitive, auto-tinting) lenses in half-rim, rectangular, titanium, black frame 137621, with a frame width of 133 millimeters. We were sorry to read that you are dissatisfied with these eyeglasses and with the waiting time for the customer service you received when you contacted us about this matter. Consequently, we apologize for any dismay you experienced as a result. We emailed you instructions to return these premium progressive eyeglasses to us for an inspection, and we also emailed you a prepaid mailing label to use for return postage. When we receive these eyeglasses we will inspect them, and if our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free. If we find no manufacturing errors on these premium progressive eyeglasses, we can offer to return them to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We look forward to receiving and inspecting these eyeglasses and emailing you the inspection results, which we hope will lead to a successful resolution of this matter.

Thank you for posting your Zenni review of the new pair of gray photochromic (light-sensitive, auto-tinting) eyeglasses with our Blokz® blue-light-blocking feature you ordered in order o4311037613 on June 29,2022, in full-rim, browline, mixed-material, tortoiseshell frame 1911225, with a frame width of 142 millimeters, to replace the same pair in the same frame you purchased on February 13,2021, in order o2344644236, which we were sorry to learn got bent. Insofar as the tortoiseshell patterns are randomly selected, we were also sorry to learn that the new frame 1911225 came with an asymmetrical design, with no tortoiseshell pattern on the left side of the frame. Consequently, we apologize for any dismay you experienced as a result. When you contacted our social media team about this matter, we offered you a free replacement frame 1911225, and if you accept this offer, we will ask our lab to make sure that they send you a frame with a tortoiseshell pattern that extends across the entire frame. If you would like to contact us to advise that you would like us to send you a replacement frame 1911225, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you advise of your order number, o4311037613, anyone who answers will be eager to ask our lab to send you a free replacement frame 1911225, and we will ask the lab to make sure that the tortoiseshell pattern is equally distributed across the frame. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4311037613, in the subject line of the email, and please advise that you would like to accept our offer of a free replacement frame 1911225. We will send you this frame, and when you are ready to swap the lenses from the bent frame or the asymmetrical pattern frame into the new one, here is a how-to video found toward the middle of the bottom of every page of the Zenni website, with instructions explaining How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. In addition, when you are ready to replace the lenses from the bent frame or the one with asymmetrical pattern distribution into the new frame, we invite you to telephone Zenni Customer Service, and anyone who answers will be eager to talk you through the lens-replacement process. We look forward to hearing from you with your request for a free replacement frame 1911225, and we hope that sending you this free replacement frame will resolve this matter to your satisfaction.