Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the sport glasses frame you ordered from us on July 21,2021, full-rim, plastic, translucent and black frame 708223, with a frame width of 145 millimeters, which we are sorry to confirm is now discontinued, and which we were sorry to learn broke. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to advise that our frames have a 30-day warranty period, which starts the day the glasses are delivered. Therefore, if a customer reports that a frame has broken beyond that timeframe, we recommend that the customer place a new order for the same frame with nonprescription lenses, and when the customer receives the new nonprescription eyeglasses, the customer may remove the prescription lenses from the broken frame and remove the nonprescription lenses from the new frame and install the prescription lenses in the new frame. Here is a how-to video, How to Replace Lenses in a Full-Rim Frame (https://www.zennioptical.com/c/how-to#howto-replace-fullrim), which provides instructions explaining the lens-swapping process. In this case, since frame 708223 is no longer available, we hope that you will place a new order for a pair of eyeglasses in a new sport frame.

Thank you for posting your Zenni review of your experience ordering standard progressive eyeglasses from us with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. We were sorry to learn that your first order, o4696929229, was placed with incorrect, plus values on the Cylinders, whereas the prescription you subsequently provided calls for minus values on the Cylinders. For this order, you chose full-rim, cat-eye, acetate, spring-hinged, ivory tortoiseshell frame 4437939, with a frame width of 131 millimeters. You returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used this store credit to pay for most of your next order, o4697470344, for another pair of standard progressive eyeglasses with gray photochromic lenses and Blokz®, in full-rim, cat-eye, flexible-plastic, spring-hinged, blush tortoiseshell frame 2030019, with a frame width of 136 mm. We were happy to see that you entered the prescription correctly on this order, but we were sorry to learn that you could not see well with these eyeglasses, either. Consequently, we apologize for any dissatisfaction you experienced as a result. You returned these eyeglasses to us for an inspection, and we want to confirm that we do not send the glasses to our lab to be inspected; the inspections are performed by inspectors in the U.S. Insofar as our inspection of these eyeglasses found no manufacturing errors, we issued a $5.00 refund in the form of store credit to your Zenni account, representing the amount of this order that was paid for with a credit card, and we emailed you to ask if you would like the 50 percent refund of the amount of store credit used to pay for this eyeglasses order, $57.45, issued to the credit card you used to pay for the previous order. When you confirm that you accept this refund, we will ask our lab to issue it to your credit card, and when they have issued this refund, they will email you confirmation that it has been issued, with a transaction number. We hope that this will resolve this matter to your satisfaction.

Thank you for posting your Zenni review. However, the number you provided as an order number, o4663217000, did not bring up any orders in our customer service database. Therefore, please reply to this review response with a valid Zenni order number or the email address that is your Zenni username, so that we may look up the order, research the matter about which you posted your review, and, we hope, resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the most recent pair of single-vision distance eyeglasses you ordered in full-rim, rectangular, plastic, blue frame 286916, with black temple arms and a frame width of 137 millimeters. We were sorry to read your comments about this frame, which you have ordered in 2020 and 2019, and we see no notes in the database records of these orders indicating you had any issue with this frame. Nevertheless, we apologize for any dissatisfaction you experienced with this frame on your most recent order. We have received the two frames you returned, and we will inspect them soon. When we have inspected the frames, we will email you the inspection results, which we hope will lead to a successful resolution of this matter.

Thank you for posting your Zenni review of the shipping time of your order for standard premium progressive eyeglasses with our Blokz® blue-light-blocking feature. We are sorry to read that you are dismayed by the shipping time, and we apologize for any dissatisfaction you experienced as a result. You placed this order on June 10,2022, with Standard shipping, for $4.95, which comes with a seven-14-business-day delivery-time promise. The U.S. Postal Service website advises that the glasses are out for delivery to you today, June 21,2022, the seventh business day after you placed the order, right at the beginning of the seven-14-business-day delivery-time promise. We hope that this clarifies the shipping time of your order, and of course we also hope that you will be pleased with the eyeglasses.

Thank you for posting your Zenni review of your experience with your eyeglasses order o4597126344, placed on March 13,2022, for two pairs of standard progressive eyeglasses, one pair of which – in oval, full-rim, plastic, orange and yellow frame 1110222 with red hearts and blue flowers on the yellow temple arms and a frame width of 129 millimeters – we were sorry to learn was problematic, and we apologize for any dissatisfaction you experienced as a result. We were also sorry to learn that you declined to provide a copy of the prescription you used to place this order as well as several other orders, all of which had the same pupillary distance (PD) and prescription, although some eyeglasses were ordered as standard progressives, some as mid-range workspace progressives, and some as near-range workspace progressives. We do not require customers to provide their prescriptions when they order their eyeglasses; we hope and expect that they will enter the prescription correctly. However, when customers report vision problems with eyeglasses they have ordered, we will ask the customer to provide a copy of the prescription, so we can determine whether they entered the prescription values correctly. We see that you have placed many orders using this prescription and PD, so we do not need to confirm that you entered the prescription correctly, although you have ordered different prescription types, as we noted. However, if a customer wants to return the eyeglasses to us for an inspection, we ask the customer to provide a copy of the prescription for the inspection. This is required by one of our regulators, the Food and Drug Administration, and we are also sorry that you objected to providing a copy of the prescription. Consequently, we regret that we will be unable to invite you to return the eyeglasses in frame 1110222 to us for an inspection without your providing a copy of the prescription, and we are also sorry for any dismay you experience as a result.