ZavviReviews 257

This is by far the worst company that I have ever had the misfortune to deal with. I've been on this planet 56 years and have never had dealings with any company that comes even close to these. I am amazed that companies like Zavvi stay in business, they don't deserve to. Seriously, avoid these like the plague as they're the opposite to any company you want to deal with. They must be staffed by morons, I can't believe their unprofessionalism.

Pre-ordered Yakuza Kiwami PS4 in April and the game wasn't in stock by the time it was released world wide, because apparently it was "sold out". Even Zavvi's competitors had the game in stock before the game's official release date, resulting the game wasn't dispatch on release.

I was informed to wait for a week or 2 for the game to be dispatch. Seriously, people pre-ordered this months ago and you guys ended up having no stock of the game by the time it came out.

The one star is for your effort of replying to my messages. Other than that, you guys need to get your act together!

Ordered a box set DVD and was told they had problems with my credit card. Cancelled the order then tried to reorder it, and funnily enough the box set was out of stock. A week later, the box set is back on the site with a price rise! Not willing to pay the dishonest price hike, however I keep getting constant emails from them saying "Order Status Update" - there is no order. Making me suspicious that they may charge my credit card regardless. They're either really unscrupulous or not the brightest crayons in the box.

I was trying to place an order on an item that was limited edition and they only made so many. I tried for weeks to pre order but the site kept telling me it couldn't be delivered to my address. I contacted customer service everyday, for weeks, trying to fix it. I made several accounts that all said the same thing. They told me it could be delivered to my address. I asked how to fix it and they sent back confirm it. I didn't know how, asked them how and they never responded sent countless emails, Facebook messages and nothing. Now the item is completely sold out, its only exclusive to this store and I'm heartbroken. Thanks for nothing a**holes.

Yeah, I have to agree with the other reviewers in here - in part.

Having never heard of Zavvi before, I ordered a BluRay from them based on the low price and company name that cropped up when I googled the item. And yes, also mirroring the experiences of the other reviewers, my product was similarly defective. (This is a foreign movie with subtitles, and they sent a copy with a shattered box that only displays subtitles in a few scenes). I got in touch to try to arrange a replacement, and followed their instructions, but the company will not pay for return shipping overseas - which costs more than the item itself! Finally I just bought another copy, this one from another retailer.

As for complaints about the region codes, not sure what to say about that. I have a multiregion, multisystem deck so it was not an issue for me. I think it goes without saying that if you order movies from an overseas retailer, you'll need special equipment, and it isn't fair to fault the company for that.

Still, I will never do business with Zavvi again.

The worst online store I have ever used said my product was in stock at the time of ordering after waiting a month they canceled my order and then another 4 months on they have taken the money out of my account with no pre warning and shipped the product after they said it was cancelled and now they're making me pay for postage to ship it back even though I no longer wanted this product because I managed to get it from a decent company with 5 days! It's been a nightmare of two weeks trying to get a straight answer out of anyone and still no further forward!

Well I made a $40 purchase on a dvd set. I receive it and it will not play, the message on my tv screen said wrong region. So I googled and found out today DVDs have regions of the world that they come from and will only play in that regions dvd players. I never knew that even existed. So customer service tells me no refund because I've opened the box and it wouldn't be fair to sell it to another customer opened, and that it starts in the description of the dvd that's it's region 2. Well if I don't know what that means how is it even a factor. It just says region 2, it doesn't describe what region 2 means.So I'm stuck with a product I can't use, and they won't take it back or issue a refund, which is totally unprofessional. My purchase/return shouldn't have anything to do with other customers at all.

Poor experience. Dispatch of a gift was overdue by several days. Tried to cancel since order had not yet been dispatched... instead several unhelpful advisers have suggested I wait for it to be dispatched, delivered and then return and wait for a refund.

Since items were still sat in a warehouse and cancellation policy states an ability to cancel within 14 days this is entire rubbish.

I'll never order from this company again and will recommend that family / friends / business stays well clear.

I pre-ordered the Cartman POP in December. So it comes to the release date (February) and I still don't have it. I check my order and it says the product is out of stock... I contact support and they say "Yep, that product is out of stock." I reply saying I pre-ordered the item months ago, surely I wouldn't be able to pre-order a product if you knew there wouldn't be enough stock? Do you know when it will be back in stock? Zavvis reply "We don't know".

Avoid this company.

zavvi.com Sent a copy of Finding Dory that doesn't play in American DVD players. After trying the DVD in several players they would not allow us to return because it was now opened.

Kids are heartbroken about their useless Christmas present thanks to Zavvi.com Sent several requests for a return but was rejected by auto reply. They didn't even bother to personally respond to this issue.

Please shop on Amazon or any other site that stands behind their products.

This is in relation to a specific problem: Zavvi advertised a ps4 for £180 and I purchased it, then two days later I checked on the order's progress using their website and it had been cancelled. They had not notified me of this and provided no explanation. I then proceeded to try and extract even the smallest amount of information from their 'customer service' team. The only way of doing this is through an online form which you then get a reply from a 'do not reply' email address. There's no way to have a conversation with an actual person, and each message comes completely separately so you have to explain the situation each time. There is also a character limit on the correspondence box, so you can't possibly fit all the relevant information into your complaint.

It turns out my order was cancelled because I did not 'meet with their security requirements." I have asked on two separate occasions for clarification of what that meant. I personally suspect that they had incorrectly priced the item and were using this as an excuse to cancel the order (The second time I checked it was up to £240). They asked me to provide a proof of address in order to be able to make an order - I don't know if anyone has ever been asked to do this before buying an item on the internet before, but I certainly haven't. It all smells a bit fishy to me.

The thing that possibly made my blood boil the most was that they completely ignored things that I said in correspondence with them.

An example is:
"This is the fourth time I have had to contact you about my order *******.
You are not answering my direct questions.
I am uploading proof of address 'for future orders', but this does not explain why my current order, referenced above, has not been processed. Please explain.
Also please contact me in a way I can reply directly or at least prove you are reading my full message by giving a reason why you cannot do this."
Reply:
"Hello Ben,
Thank you for getting in touch about order *******.
Thank you very much for providing the requested document. We can confirm that you can now place the order again if you wish to receive the products.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,"

There is something else you can do Zavvi: You can read my email and answer my questions.

I really wouldn't advise anyone to do business with Zavvi. In the case something goes wrong, as it did with me through no fault of my own, dealing with it would be far more hassle than its worth.

It will also make you so mad at them that you write an incredibly long rant onto several review boards - something you have never contemplated doing before - as a form of therapy.