ZavviReviews 257

Do not do business with Zavvi. They have the worst customer service, often orders arrive wrong or damaged and they don't want to know. They recently did an offer where if you subscribed to their "zbox" monthly service you could receive two past mystery boxes for free. What I received were two identical boxes with all the same items in them and some were damaged. Customer services refused to respond at all. I've had other problems in the past with this dodgy little company and I would strongly recommend everyone avoids them.

Wish I would have read these reviews prior to placing order with this company. My story is very similar to all the other reviews on here. Ordered dvd that has no content. Zavvi makes it impossible to contact them, no phone number. They tell you to log into their website through zavvi.com not uk. Zavvi but zavvi.com doesn't exsist and yes their cheeky replies that they are there to help. No they aren't they are just trying to play games with you until the return time expires. Horrible company!

Appalling after sales service from a company that does is best to stop you contacting them with a problem, not interested once you have a purchased goods they are full of modern trendy sayings "we here to help" but there not really, purchased a tablet that became faulty after a very short time, contacted them which is very difficult on their web site(deliberately so if you have a complaint) replied for me to send it back and if faulty will refund postage when i returned it recieved another email to say to go on their web site with a code to receive a postage paid return sticker a bit late for me, when i contact them again very difficult to do reply sorry we did email you to say we would pay postage, a pity that they didnt email me with the postage paid sticker first as the one they emailed me was not paid by zavvi but me, first and only time i will purchase from them when you can order from Amazon Ebay or Groupon who all have a great after sales service Zavvi should be ashamed of theirs i hear from others that have had a similar experience with Zavvi so be warned.

First time last time customer. Ordered 4 blu rays on November 26 as Christmas gifts. 3 arrived all individually on separate days, one past the estimated delivery time. When I complained about the 4th item, I was told I needed to wait 30 days until December 27th. On the 27th it still had not arrived so I contacted customer service again and was told I needed to wait an additional 3 days until December 30th. Are you kidding me?! That's your solution... for me to just continue to wait? 30 days have passed! That's not proper customer service. And what kind of company ships four blu rays individually that were all purchased at the same time? That is just bad business both from a cost perspective for the company and for me as the customer. The absolute worst experience I have ever had buying a blu ray and I buy tons. Never a problem with Amazon UK or Germany when buying overseas. And when customers make purchases on Black Friday that are intended for Christmas, you as the merchant have an OBLIGATION to ensure it gets delivered in time for Christmas! Totally unacceptable. Get your act together Zavvi and get me my order!

December 29th: Zavvi tells me to upload 'Non-Receipt of Goods' disclaimer form which will NOT upload. I tried in several different file formats over a dozen times and it WILL NOT UPLOAD! Why as the CUSTOMER do I HAVE TO JUMP THROUGH HOOPS TO GET AN ITEM I PAID FOR! IT"S YOUR JOB AS CUSTOMER SERVICE TO FIX MY PROBLEM AND MAKE ME SATISFIED. THIS IS THE WORST COMPANY EVER!

I purchased 2 Cyber Monday specials that were deducted from my bank account the following day and never arrived. I have written customer service daily with no results and have asked them to call me which they refuse to do. I can't find their phone number to save my life-RED FLAG! I had to dispute the charges with my bank and run out at the last minute to purchase new Christmas gifts and ship them to Florida before the 12/20/16 deadline for delivery by Friday 12/23. Thanks for the extra holiday stress Zavvi-YOU SUCK!

I ordered an item which stated free next day delivery. When the order was processed it gave an estimated dispatch date in 3 days time. Since I found the product elsewhere I submitted a cancellation request about 10 minutes after placing the order. About 4 hours later I received an email stating the order could not be cancelled as it has been processed. The estimated delivery is still in 3 days time.

So why if the order hasn't been dispatched am I unable to cancel? No telephone contact, live chat is permanently off and emails aren't responded to.

I'll post a fair review if and when this gets resolved but from reading other posts on here, I don't hold much hope.

I pre-ordered a blu ray from zavvi months ago, at one point I checked the site and the release date on zavvi had changed from October to December. All other retailers had the release listed as October so I contacted customer service inquiring about this. This resulted in my order being cancelled by them! HORRIBLE CUSTOMER SERVICE! Yesterday I received an email telling me there was a problem with my order and it needed to be cancelled and re-ordered and to contact customer service. I did so and they sent me a message in response saying nothing but "your order has been cancelled". HORRIBLE CUSTOMER SERVICE. I went to re-order my item and their shipping date says NOVEMBER 11th for an item that came out OCTOBER 31ST! This site is selling items which they don't have in stock and all the customer service did to help was cancel my order multiple times. Never using them again!

On 18/8/16 I purchased a monthly subscription for a ZBox that my daughter wanted. (paid 21.41 Euro).

On 12/9/16 I sent them a message saying that I havent received my order yet.

On 23/9/16 they charged you charged my credit card for another 23.79 Euro. Even though I told them that I havent received the first months ZBox.

My daughter really wanted this ZBox so I tried hard to make this work. Overall I have send them around ten messages about this issue. They reply after one day from a no reply email address and every time I had to login to their website and send them a message. Each time a different sales representative replied to my message, without being familiar with the case or being able to provide a proper response.

I asked them several times to cancel my monthly subscription and refund my money or send me the ZBox(s) that I paid for but they keep coming up with excuses. They said that they are unable to cancel my subscription because as of yet the cancellation period is currently not open! Whatever that means. I subscribed to a monthly subscription (not annual) and I want to cancel it. Only a scam company would provide such silly excuses trying to prevent their customers to unsubscribe from a service that they dont want.

For the first time in my life I will have to call my bank and ask them to do a chargeback.

What began as buying a present for my daughter ended as a very frustrating experience and a waste of my time.

This was my first and my last time ordering from zavvi. Pre order was a day late (other retailers deliver on the day) Also tried to refer a friend using their scheme. When the credit wasn't applied I contacted customer services who first said they have no such promotion or offer. Really? Staff are not aware of the promotions they have. After a week later writing to them they tell me that my friend must have not followed the procedure correctly thats why I have not received the credit. It's a matter of entering a code which is not a very complicated procedure to follow. Generally zavvi is just a bad experience. Customer service is not helpful at all. Seems like copy and paste responses. Why anyone shops here i'll never know. I've requested they delete my account. There are many retailers online that do care about little things like getting pre orders to you on the day of release and actually want to help you when things go wrong. Avoid zavvi untill they value customers. Save yourself alot of hassle.

UPDATE: after explaining my issues to zavvi and requesting to close my account I received this message:

Thank you for getting in touch about your account closure.

I have requested this account to be closed for you and this will be done shortly.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Oliver

Zavvi.com Customer Service Team

Absolutely no mention of why I want to close my account, no apologies and no attempt to remedy my issues and keep me as a customer, this is how much zavvi value YOU! Cut and paste response. Im sure they're a great company when things go as expected. Good luck dealing with them when things go wrong.

I ordered from them. I had to put in their "special code" to get the Funko Pop Pink Harley Quinn. I got the box but no pop. I emailed them. The first email said they're mystery boxes and they don't control what goes in. Funny that the email was labeled free gift. I wrote another email and they said that the discount special code was not attached to my order. I clearly remember putting in the code. And that there was nothing they could do for me. I was so outraged I canceled my subscription. I was on facebook and saw a new ad for their box and another special code. I put up a warning and told my story. And not too long 2 other people commented that their "special" codes weren't working. So I joined that conversation a little. Still outraged I wrote them a new email saying I'd it was my fault why are other people on facebook complaining about it. Not to long after that a representative from the company jumped on and said they would help. And again they said the special code wasn't attached to my account, and since I had cancelled the account they couldn't help me. So I hopped back on facebook and wished the othersame good luck. Since then the post is gone. And today I got an email from them saying they're sorry for how I was treated and they're sending it to public relations. And that's where it is now.

Zavvi use another rating based site and ask you to review your recent purchase but then for anyone who leaves one star feedback they remove it stating it goes against the t&cs as you can only review service. Even when service was mentioned they remove it to boost their scores. Shocking. Z Box quality is now terrible, when you complain you get fobbed off, trying to return boxes is complicated and costly. No real means of getting in touch with company. Terrible. Avoid.