ZavviReviews 257

I ordered the Flash Gordon UHD 4K set for $79. The UHD disk was defective and would not play. The other disks play just fine. I contacted them and told them the disk was defective. They told me it's because the disk is not supposed to play in the US. I told them I can play any disk on my system, I have other British UHD disks that play just fine. I said I dont want a refund; I want a new disk They have not replied after multiple emails. DO NOT BUY ANYTHING FROM THEM

LEGO has been pushing back the date of the Harry Potter Legos. During this time of the virus and the pandemic, I had been looking forward to these new sets. I was devastated when I found out they wouldn't be coming out on Aug 1. So I started looking around. The usual apps like eBay and Mercari has astronomical prices. Then I came across this site. "Dispatched mostly within 24 hours" " 3-4 day shipping" The LEGO i wanted the most was on sale with free 9.99 shipping. It's the Astronomy Tower. Then I thought I'd order another one. I talked to live chat who told me that since these come from the UK to give them a full 30 days. I was very very unhappy. So I wrote them getting standard responses. Then a miracle happened. I got it today 8/6 after purchasing on 8/2. Blown away after reading the reviews on here. The box has some minor problems but I'm ok with that. I'm just so happy to have it!

As a big LEGO fan I was excited to learn I could purchase sets released in Europe ahead of US release date with only slight mark up. I placed a order for 4 large sets on 6/17. All of which said they would be dispatched within 3-4 days. Got an email that 2 had shipped immediately and remaining 2 would be dispatched within 10 days (I would be notified when shipped). Two sets arrived quickly and in perfect condition. After No communication on other 2 sets I emailed customer service on 6/30 asking for update and when I might expect shipment On remaining 2 sets. Day later received "form-response" just saying shipping of orders is delayed due to lots of orders/Covid and that I will be notified when item ships. On 7/15 after still no word on order I was able to "live-chat" with customer service who looked up order and finally told me they do not have the item, nor can they tell me when they would expect it. I was then told the items were "pre-order" which was never made clear in my initial order. Still confused why I got 2 of them. I was allowed to cancel the items and was offered a $5 credit on future order. I declined the credit as I can't be sure if any the items I would order are actually in stock or "preorder" and when I could expect them to be shipped (if ever). Sadly won't order from them in future and upon doing this review see that customer service is a chronic problem with the company.

Had 2 orders with multiroom speackers all ready and on

First order arrived to late but okay no problem, problem was that the product was already used and had broken parts when i complained they told me i can send it back but have to pay the costs myself they did not even give a discount
Second order -first i was told that the multiroom speackers where on their way then that they would be on their way soon 5 weeks after purchase the order was cancelled without any explaining
DONT BUY ELECTRONICS HERE

I'm writing about this frustrating website that shouldn't even exist.
I placed an order for something, it was a limited release (100 prints) and I did so way before it was sold out.
After many follow up emails with reassurance that I would receive my order and I just need to wait, I see on their Instagram that all orders have been fulfilled and sent out.
I then proceed to ask for assistance on both Instagram comments, DMs and their email contact for customer service.

Not even a single response on Instagram, they don't seem to care about people asking questions in their comment section - uselsss.
Email support was even worse, they reply and say they are waiting on stock from the warehouse.

How stupid can they be? Waiting for stock on something that only has a limited amount and apparently everything is already sold and sent out?

I'm not the only one with this problem. It's extremely disappointing.

Then today I get an email to say that my order didn't make the cut.
How does that even make any sense?
I ordered within the limit but mine doesn't get prioritization for some reason? How unfair is that?

Zavvi, if you read this (which you probably won't because of how out of touch you are with every platform on social media and the internet), you really suck! I hope people seriously avoid using or buying anything from you, all you sell is disappointment.

Useless, incompetent and appalling.
Stay away from these idiots.

Terrible experience with this company.
Started off with a Christmas present which was ordered at the start of December and, despite me asking over and over, they kept telling me it would arrive before Christmas. Christmas eve it was cancelled by them saying they had no stock.
January i got an apology email with a 50% off voucher for clothing. Found this couldn't be applied instead of their existing offers, and as 90% of their t-shirts are a 2-for-£20 deal I could only buy one otherwise my voucher wouldn't work. No issue.
T-shirt arrives and the print quality is very very bad, it looks like I've printed it with a home printer. The white t-shirt is showing behind, it just looks really amateur. Zavvi agree to a replacement so send me a pre-paid label for me to send it back.
My replacement isn't processed and I have to contact them, they ask for my proof of postage trying to insinuate it's been lost in the post despite the tracking showing they have it. Talk to them on live chat and they send another.
The replacement is just as bad, and the replacement after that.
I talk to them as obviously there's either a bad batch or these are bad products but they don't care! They just want to cancel my order and forget about it rather than tackle the actual issue.
I'm on my 4th t-shirt now, and it's just as bad as all the others. They obviously don't care about quality standards or the fact they'll be sending out faulty products to other people too.

I have to say, use zavvi for years and had no problems till I had to return an item and then it was the worse customer services. I had a figure I brought off them that had a chip, so I return it, got sent a returns label and had a tracking number... 6 weeks went I contacted them, oh we contact the warehouse and get back to you. They never got back to be and 3 more times I contacted them again a week ago and said look it's been almost 3 months and here the tracking number. There claiming the warehouse can't find the item (by the way zavvi warehouse must be a right mess has it seems to loss alot of things) and that I can't have a refund without the receipt that royal mail prints you when you post an item, which I was never told to keep has the message for the returns I got said keep your trasking number has this will be needed if anything happens. They still giving me the runaround and I've had enough! I have now contacted my bank to di a charge back and hopefully they see my side of things. I would suggest anyone who has a problem with them do this. I hate that its come to this, zavvi has things on it that I love getting, like steelbooks but after this, they have lost another customer has now I will go to amazon or zoom to look for these items.
DO NOT USE ZAVVI! Might be great, but once your have to return an item, they loss it, claim its your fault and keep both the item and money! To top it off, the customer serivce is the worse! I don't think realy people work from them has you just get the same message each time, so its one of 2 things, people who can't use a single brain cell or robots who reply to your message.
If you see something you like on Zavvi, please, look else where, amazon now doing steelbooks and you find cheaper steelbooks on ebay anyway, along with another items you want. It's not worth your time, money and item having to deal with such rubbish that i have had to go through! I will never use zavvi again and i was a customer who spent money on there site and got treated like rubbish by them. There don't care about customers, just your money!

I ordered a Xmas jumper which stated it would be delivered in 3-4 days. After 4 days I had an email to say it was delayed so I emailed to say I needed to cancel & would like a full refund. After several emails & only receiving generic email replies I am still awaiting a refund. I've tried to find a phone number to contact them but that seems another impossibility!
I will NEVER recommend this company or order from them again.
Horrendous!

I can't believe these people.

Ordered 12 Blu-ray during the Black Friday sale. 3 days later I'm told my order is cancelled.

After a quick email to figure out the issue, I'm told not to worry. The items have been sent and they will arrive in no later than 10 days.

Keep in mind I was told 3, now 10.

Fine.

12 days later, nothing.

I email customer service with my issue, the response is "I cannot cancel my order".

Really? So I send a now nasty email because my account says the order has been cancelled, my payment has been taken and customer service says it's shipped.

I get a response only AFTER I leave a review like this one on a business review site which assures me then my orders will be delivered within 30 days. That's 3 days, 10 days and now 30 days.

No tracking by the way. All good faith.

These people are mandated to ignore you. I'm going to contact their suppliers to inform of how their products are being used to lure payment scams.

Just total fraud.