ZavviReviews 257

I can't believe I was such an idiot that I purchased from this place don't they realize that the majority of the purchases go for children and it do do not complete the order that means you're going to miss the birthday or the gifted is being sent to the child because of their mistake my son didn't get a gift on his birthday they charged me but it took more than a month for the purchase to even be arrive

I was excited when I first purchased from this company cause I got 2 4k movie sets for almost $70 less than anywhere else. Was definitely too good to be true. I ordered these over a month ago and they were supposed to get delivered the latest dec. 16, it is now dec. 23 and still no package, no tracking, and even after contacting multiple times no help. Don't order from these guys, they are not reliable and don't even have a phone number to contact, they do have a live chat but I have never once seen it active.

WELL WHERE TO BEGIN, ORDERED 25TH NOVEMBER AND STILL NOT RECEIVED ALL MY ITEMS, SOME HAVEN'T EVEN BEEN SHIPPED, CUSTOMER SERVICE IS AN ABSOLUTE NIGHTMARE OF CONDESCENDING PEOPLE WHO TAKE PLEASURE IN WINDING YOU UP FURTHER WITH A STANDARD REPLY TO YOUR EMAILS, IM STILL WAITING FOR REFUNDS ON DAMAGED GOODS TOO, IN TOTAL OVER A £100 THEY STILL OWE ME, IVE WASTED SO MUCH OF MY VALUABLE TIME EMAILING THEM THAT IM ON THE VERGE OF GIVING UP WHICH I THINK THAT WHAT THERE HOPING YOU DO, IM A KEY WORKER AND COULD DO WITHOUT THIS STRESS, THEY NEVER USED TO BE TOO BAD BUT AFTER THIS I WILL NEVER ORDER FROM THEM AGAIN, AMAZON AND EBAY WOULD HAVE REFUNDED ME LONG AGO, I DONT EVEN KNOW HOW LONG ZAVVI TAKE TO DEEM IT LOST IN THE POST BEFORE THEY REFUND YOU. I DONT NORMALLY WRITE REVIEWS BUT IF LIKE MANY OTHERS I CAN WARN PEOPLE IN ADVANCE OF THIS VERY SHADY COMPANY THEN THATS A POSITIVE RESULT, STICK WITH AMAZON AND EBAY WHERE AT LEAST YOUR GUARANTEED TO GET YOUR MONEY BACK IF THINGS GO WRONG.

I ordered gifts for Christmas in plenty of time to be delivered by Christmas according to their delivery schedule, and I was advised that all items were in stock. The order was split into 2. The first half was sent straight away, but arrived 2 weeks after the advised delivery date. The second half included ugly Christmas sweaters (which I clearly needed for Christmas). This order didn't even get dispatched until 3 weeks after I ordered it, and there is no chance I will get it by Christmas. I tried to cancel the order before it was dispatched, but they didn't reply to my queries for days, until after they had dispatched it. They then advised that it could not be cancelled as it had already been dispatched, despite saying otherwise on their website. They offered no explanation, apologies or resolution to my complaints. Despite being an Australian website, all the items were shipped from overseas. Had I been aware of this I would never have ordered from them. They have totally ruined my Christmas plans, not to mention the money I have wasted, and have displayed a disgustingly poor level of customer service. DO NOT ORDER FROM THIS SITE.

This has to be to worst company I've ever dealt with. I placed an order on Dec 10th, to insure a Christmas delivery. I was sent a "thank you for your order" that same day, then a "order dispatched" email the following day Dec 11th with an eta of Dec 18th to 25th. I wasn't happy about the week long eta but figured that would work. Then on the 18th I checked my Zavvi account to see the status. It only showed it was processed, "not shipped" or dispatched. I contacted Zavvi today using their live chat. After three separate chats as the first was disconnected by the agent after I pressed her for answers to why I was sent an email my order dispatched but the website showed it was only processed. And the second was instantly disconnected once I connected and got the same agent. On the third the same agent told me "that's how it works". Apparently if you live in the US Zavvi doesn't provide tracking numbers, and if there's an issue they can't or won't look into it for 14days. They use multiple carriers and can't generally tell you who has your package. During my check out I saw no shipping options, only a charge for the shipping. But the representative told me I would have been provided a tracking number if "I didn't choose their cheapest shipping". Again, no options were shown during check out. Only a charge for the shipping was added to my purchase. When I questioned her response I was told she understood and was now going to "disconnect the call as per protocol". Apparently my questions about my order were taking up too much of her time. And for a third time she disconnected the chat while I was responding to her previous message. Only this time she informed me she was going to as the prior time she simply just dropped the chat, and immediately dropped it when I tried to reconnect the second time. This is apparently their service if you're a US customer, no tracking numbers, if you ask questions about discrepancies with your order or how they ship they shut down and won't take any further questions. Because after all you're the customer and they're spending too much time trying to help you. First class service.

Ordered 5 items in one order from Zavvi. A few days later, the first of five emails arrives, telling me that one of the items has been dispatched. Over the next few days, a similar email arrives for the other items. Weeks later, no items have arrived. No response from Customer Support - just automated replies.
Looking online, it seems this is a very common thing with Zavvi. They simply don't sent your items! How are they still operating?
Have filed a Paypal claim to get the money back. Complete time-wasters.

UPDATE:
This is unbelievable. Zavvi has now removed my account from their site – I can no longer log in, check my order, contact them via my account page, etc. However, they took the time to respond to my Paypal claim. Paypal asked them for delivery detail information. For each item they replied "cannot provide details". So, rather than simply refunding me, they took the time to delay the case with zero helpful information. And to delete my account? Can this really be the actions of a major company? Trading Standards needs to investigate all these issues people are having with this "company".

Stay far away from this website.

I ordered 10+ items from their Terror 2 Collection on Oct 22 and the order is STILL processing on Dec 2. Was promised shipping within four days - it has been six weeks. I have contacted them several (6, maybe 7) times about it but I keep on getting scripted replies that they are "investigating" it and that they will get back to me. But here's the thing, they never get back to me and everytime I get in touch with them it all starts over.

They've told me several things - unprecented demand, covid restrictions, processing in the warehouse, shipping as soon as possible etc etc. All BS that never answers my question of when this will be shipped and they won't refund.

Oh yea, they didn't hesitate to charge the money the day after I ordered either... Absolutely distraught by this website and service. Should have read reviews before I ordered. Stay away, they scam you.

I wish I had not used zavvi as they are the worst Web store I have had the misfortune to use, I ordered 2 items at a special price of which only one was delivered the other is still awaiting dispatch, on contacting customer service which appear to just use preprepared email replies I was told on a number of occasions it will be dispatched in a couple of days, needless to say I have still not received it. My only option now is to get PayPal involved and hopefully get it resolved that way (that is if zavvi have a preprepared email for PayPal complaints)

Seriously I ordered a game for my dad as a surprise (months ago now) and customer service is TERRIBLE! The game NEVER showed up, said it was delivered somewhere FAR from the address I'd filled in at checkout, and they are NOT ANSWERING ME or REFUNDING MY ITEM. They'd had me jumping through hoops and their excuse is that they have to wait for the delivery team to tell them what happened?! A month and a half ago? During a pandemic?! This business is AWFUL and I want my money back! Don't waste yours!

I wouldn't recommended anyone to ever shop at Zavvi.com. I order some tweety and mickey shirt of there site back on 10/17. It said it will be send off on 10/20. Well 10/30,10 days after the shipping date this what it said.

"Status: Awaiting Shipment
Est. Dispatch Date 10/20/20
Delivery Method: possessing later from the supplier"

When I email them about, they said due to the C-19 my order was delay.

Right after they send me that email, I got a message on there webpage on my order saying this.

"MESSAGES ABOUT THIS ORDER
Where is my order?: Completed"

Even thou it still show that my order is still show

"ORDER DETAILS
PROCESSING"

I will give them to Monday. 11/2 before I call paypal for a refund. It will have been well pass there 10 business day they requested. But I will never buy from them again.

I've been ordering from Zavvi for several years and was completely satisfied until I had to return a damaged product.
I'm currently going on week two of going back and forth between 4 employees trying to figure out how to return the item for a replacement. It's like they have never handled a simple return before. As of today, there have been 11 messages sent between us trying to figure out something this simple. As others have stated, when you respond to a message, it takes Zavvi at least 24-48 hours or longer for them to respond. Every time I get a response, it's from a different employee often with conflicting information. I advise folks to just stay away. Where other companies would have solved this in one emailed response and a prepaid return label, Zavvi makes you run an obstacle course. However this works out, they already lost a good customer.