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Zapaka Reviews Summary
The company has garnered mixed feedback, with some customers expressing satisfaction with product quality and timely deliveries, particularly regarding specific dresses that fit well and met expectations. However, a significant number of reviews highlight serious concerns about customer service, including unresponsive support, misleading return policies, and issues with sizing accuracy. Many customers report frustration over delays in refunds and lack of communication, leading to a perception of the company as unreliable. Overall, while there are positive experiences, the prevailing sentiment suggests a need for substantial improvements in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Good quality dress beautifully draped my granddaughter. She loved the color and style of the dress. The color was as depicted. The reason for just four stars is because it took longer than what I expected to arrive being it was in stock.
I ordered four (4) dresses, intending them to gifts. After ten (10) days had passed i emailed Zapaka requesting an ETA, withiut a response. Tried again and was advised that the Zapaka shipping info was clear about the timeline... it took xyz days to assemble/confirm/package the order and then an additional xyz days for delivery. Then received another email stating that if the products were in a US warehouse i could expect an expedited delivery... which I requested. The dresses came well past the birthdays for which they were intended, so they became Xmas gifts. Lesson learned.
I ordered the dark green dress and its stitching was fabulous. The color was exactly the way it looks in the picture on website.
This time I ordered one side down and fits me perfectly!
Great dress very comfortable. I'm a stitcher as was impressed with the quality. I would definitely purchase more dresses from Zapaka. Wore it to a wedding and had heaps of compliments.
The item I purchased was delivered in a timely manner to my home. My package arrived without any deficits or packaging issues. Overall, I had a good experience with Zapaka and their clothing line.
I bought a dress with Zapaka. The delivery was fairly quick and the quality is great. The dress fits like a glove and looks great.
The dress is absolutely amazing the price, style and fit is the best! Love the dress!
Love the dress. Much better quality than expected and was able to change the size after contacting them. Very satisfied and will purchase other dresses.
The dress arrived in good time and surpassed our expectations. Beautifully made and absolutely stunning. Could not be happier.
I got this dress for my formal party. It's absolutely stunning! Quality material, made to perfection, it's just an all around gorgeous dress. What is shown is genuinely what you get. Love, love, loooove!
From the business
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members