Scam. Not a reputable company; not operating in Canada as domain website suggest.
Not a reputable company. Scam. Not operating in Canada as the website domain suggests. They will not offer you a full refund and take your money regardless if you try to cancel within their cancellation policy. Their return policy is not upfront and they make their own rules like time zones which are not indicated on the website. Here is a chat transcript and email them asking me to take down reviews. Chat transcript
Company logo
Name: christine sabater
Question: Can I still cancel my order ZAPAKACA******* and when can I get my money back in my credit card
Order number(if you have): (no answer)
Avatar Dandee
Fri, 09 May 2025 13:31:33 CDT
Hello! This is Dandee and it would be my honor if I could do anything for you. May I have your name? 🙂
Christine sabater
13:31
Can I still cancel my order ZAPAKACA*******
And when can I get my money back in my credit card
Christine sabater
13:32
I just need to know if an order is cancelled how long it takes to be back on the credit card
Avatar Dandee
13:35
Hi! We understand that you want to cancel your order but since your ( dress) is under production now, if you request to cancel it now, we are afraid that we could not refund the full money for the item that you order, the factory has cost them money and labor to make it.
Based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
Please refer to our Cancellation Policy for more details:
Please let us know how you want to proceed with this.
Christine sabater
13:37
So i can not cancel even if the order is made within 24 hours?
Christine sabater
13:40
The cancellation policy says if order is cancelled within 24 hours of payment it is a full refund
Avatar Dandee
13:40
It is beyond 24 hours already upon checking in our system.
Christine sabater
13:41
What day did it show on your end
Christine sabater
13:43
Hi
Christine sabater
13:45
What did this it show on your end? I ordered May 8, today is May 9
Christine sabater
13:45
Here in Canada
Christine sabater
13:48
Hi are you still there?
Christine sabater
13:52
Attachments:
image.png
Christine sabater
13:53
Is the order eligible for a full refund because I ordered May 8 and cancelling today May 9?
Avatar Dandee
13:54
Your order was placed on May 9,2025 at 1:22 am and your request cancellation file on May 10,2025 at 2:19 am. So it is beyond 24 hours already.
Christine sabater
13:54
No it was order May 8
Christine sabater
13:55
Attachments:
image.png
Christine sabater
13:55
Here is my order confirmation
Avatar Dandee
13:56
I'll understand! We have a different time zone but we always depends on the time from when you placed the order and date and time request to cancel the order.
Christine sabater
13:56
I did not ask for a cancellation
Christine sabater
13:56
I am just asking if EVER will the refund be 100% full refund
Christine sabater
13:57
Yes which is May 8 when I ORDERED and cancelled MAY 9
Christine sabater
13:57
I am the one who made the oder
Christine sabater
13:57
So I know when I placed the order
Christine sabater
13:58
It is not on your cancellation policy that there are time zones that you consider
Christine sabater
13:59
I DID NOT REQUEST TO CANCEL THE ORDER
Christine sabater
13:59
I WAS ASKING A QUESTION
Christine sabater
13:59
DID YOU CANCEL THE ORDER?
Christine sabater
14:00
I DID NOT SAY TO CANCEL YET
Avatar Dandee
14:00
Again, based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
Avatar Dandee
14:00
Attachments:
image.png
image.png
Avatar Dandee
14:01
We did not yet proceed with the cancellation.
Christine sabater
14:01
OK DON"T CANCEL
Avatar Dandee
14:01
We are just for your confirmation.
Avatar Dandee
14:02
Thank you for confirming, Christine! We have noted your request, and your order will remain active as is.________________________________________________
Ticket from chat SW30MQDPGR
Inbox ZAPAKA Cutomer Service Team
3:07 AM (8 hours ago)
To me HelpDesk
Hi, Christine Hembrador Dear Christine Hembrador, We have noticed that you left a review on Trustpilot. Since this is your first time shopping on our website, we can make an exception to cancel the order for you and offer a full refund. However, we sincerely hope that you can delete or change your review. Once we receive a screenshot of your modified review, we will cancel the order for you and issue a full refund. Thank you for your understanding. Sincerely,
Mledoy Ticket ID: ILTVMX
Assigned agent: Melody Date of experience: May 09,2025
DO NOT ORDER FROM THEM AT ALL - THEY ARE NOT OPERATING IN CANADA AND NOT UPFRONT WITH THEIR POLICIES. THEY OPERATE WITHOUT REGULATION AND NO BETTER BUSINESS BUREAU PROBABLY IN OPERATING COUNTRY
Scammers
Product never arrived though they stated it did
Liars!
Beware of zapaka...bunch of croiks
I am very satisfied with my new dress. The service from Zapaka is excellent.
Dear,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zapaka again soon for all our latest deals.
Many thanks,
Zapaka Customer Service Center
Fits perfectly I absolutely love the dress so buy buy buy Zapaka are just the place to go
Dear,
We would like to thank you for your kind review. We at Zapaka will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Zapaka again soon.
Many thanks,
Zapaka Customer Service Center
My daughter bought her grad dress and it was beautiful
Good quality and fit her perfect
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Very easy shopping with Zapaka very happy with my purchase. Will definitely buy for you guys again
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Zapaka Customer Service Center
Thank you Zapaka! The dress arrived in good time and is absolutely beautiful.
Dear Eleanor C.,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Zapaka again soon.
Zapaka Customer Service Center
The new fashions are exciting and I have ordered 3 more dresses9
Size was perfect and time from order to arrive was great considering COVID situation. Very happy
Very comfortable and fits perfectly. I would buy more products from Zapaka!
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care