ZapakaReviews 522

Reviewing my previous review: I first received the wrong item and had to send it back which is of course quite pricey from NZ to China. Although I had opted to have the item exchanged they reimbursed the full price including the original shipping costs for delivering the dress to me. I wasn't quite happy with being stuck with the cost of shipping the item back and when I posted a negative review, they immediately contacted me and put it right by reimbursing the shipping costs to me. They then also explained that the dress is no longer manufactured, hence the desired exchange hadn't been possible. I am happy with this solution - although I would have loved to get the dress I ordered because I really liked the material and it was well sewn and true to size.

Great dresses. Mostly black with tartan inserts. They're a good fit (I ordered a comfy fit rather than a tighter one) and they make me feel good. I liked the side-zipper at the waistline of one dress, and the stretchy material of the other dress. The A-line shape makes for a more flattering silhouette.
I ordered them with over a month before they was needed. They took 2 weeks to confirm the mailing address, but once that was sorted, the dresses arrived promptly from Shanghai to Sydney.

I had this vision that l should wear a beautiful burgundy velvet dress for my birthday party being a voluptuous 20 + this is not as easy as it sounds.
I found the perfect dress and stunning 1920s shawl on ZAPAKA. Six weeks to the party. The dress and shawl were reasonably priced and no extra postage. After a few weeks l was concerned how long it would take. I sent an email which was promptly responded to along with tracking number ( which had been sent before) l was able to follow my parcel journey from Beijing to Mackay QLD Australia which was fascinating and amazing in its slelf.
My parcel arrived in a timely manner, it was packaged professionally and wasn't crumpled at all. The dress and shawl are of high quality and look just as they looked on site. The sizing was good and fitted perfectly. My perfect party dress

Love my dress. It is very comfortable and it fit PERFECTLY and the price is decent compared to other stores that have similar products. The dress came quicker than expected which was great. I recommend ordering from here.

Terrible in every possible way. Lost over $100 to this sham of a company not only did they send wrong dress (or it was just blatant misleading) the contact communication after the fact horrendous! Expecting me to pay to send back. Then after 50 million emails, offering 20% refund. Complete robbery. Just don't look elsewhere do research first... look a photo what I wanted vs what I got! Disgusting

I bought my dress and was so surprised with how fast it came and how well it fits. I should have ordered it custom for the length, but I was able to get it hemmed overall it's a gorgeous dress at a great price and I am so impressed.

Although the wait time was longer than what the website had said after ordering, it was worth the wait. The dress is exactly as shown and fits my daughter perfectly.

My daughter tried the custom fit dress on and it fits like a glove. Absolutely beautiful on her. The quality is top notch and great job on the fit and most of all, came in time for her graduation celebration. Thank you. Satisfied Mom & daughter.

We were a bit nervous to be honest. We didn't think our dress would come in on time as the web site said 2 weeks & the dress came 1month in a half later, however, it did finally arrive & is beautiful. My daughter loves it! We were not only happy that it looked exactly as the picture, we appreciated a call from an actual person after I sent an email. I was met with respect & professionalism. That is hard to find. So thank You

Terrible company. My dress never arrived. I waited months because I thought it might be taking a while coming from overseas. Eventually I contacted them and they said they will look into it. I never heard back so I contacted them again. They told me that I had to somehow prove that I never received the product. What a joke. I don't have time to be going around contacting freight companies to try and find certificates to say I never received my package. Very bad company they will scam you.

I purchased 2 dresses from Zapaka for my daughter's graduation. Before purchasing, I read return policy. They accept returns…phew! Because you never know how things will fit.

I made my purchase through PayPal. Then I waited. I did not receive an order number or any emails updating my order status (I had no idea when or if my items shipped).

Running short on time, I purchased a dress elsewhere, thinking "I'll return the dresses if they ever arrive."

They arrived. No invoice or packing slip. No information on returns. Emailed customer service and they told me I had to wait until after 7 days from delivery. WRONG. Their website states returns must be initiated WITHIN 7 days.

My package has a return address of New York. HOWEVER, I was instructed to ship the items to China at my own expense. They know it's not worth it to ship it back, so their customers get stuck with items and Zapaka keeps ALL their money. They offered 10% refund. Really?! I'll throw these horrible, low quality items in the trash before I ship them back for $30 or accept a $6 refund.

DO NOT SHOP HERE. YOU ARE STUCK WITH ITEMS WITH NO RECOURSE.

DO NOT ORDER IF YOU MIGHT RETURN! The dress was nice, but was tight and uncomfortable in the armpits. I thoroughly read the return policy before purchasing. I was aware that I would need to pay return shipping if I wanted to return. The problem is, most companies charge the same price for a return shipping label as they did for the original shipping. I paid $5.88 for shipping when I ordered the dress, so I was expecting to pay that much to return the dress. That is not the case. They do not provide shipping labels at all. They just give you an address and say they will give you a refund once they receive the dress. The company is located in China, so the cheapest shipping option was $27 to return a $43 dress. That is absolutely ridiculous! When I asked customer service about this, they just keep sending me the same email with their address, saying they will refund me once they receive the dress. When I try to call their phone number, it just rings and rings until it disconnects.