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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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As far as online shopping goes I can say this is the best bang for your buck. Better than others imo
I placed an order March 2020 right when the COVID-19 shutdown the world. The company keep in contact and let me know when it was save to process & ship my order they would. My order came with everything I ordered. I read reviews & size chart on each item. I'm 4'11,87 pounds. Small size fit perfectly, I would safely recommend this company and ordering again.
I loved Zaful, the clothes were really high quality and the shipping time was really fast. Overall great experience.
I ordered my bikinis from portugal and they arrived very quickly, they took about 3 weeks. I love the material and they are so confortable. Everybody should try it out and order from zaful. Such great prices.
I really love Zaful, they have so many different styles and all for such great prices. I've ordered quite a few things off here and 90% of them i've loved. Be careful as some items may not be really high quality, i found the jewellery makes my ears sore and a necklace i ordered broke after one use. The clothes are all gorgeous though and I would highly recommend this website to anyone. Delivery takes a while and is £5 for each order unless you go over £30 so Zaful is better for bulk buys rather than lots of small orders. Overall i'm extremely happy and will be continuing to order from Zaful in the future!
Generally, this bikini is average bikini that you can buy anywhere. Design is great, but material quality is bad. Top is a bit small, and I have small ****s so for me that is XS actually instead of S size. Very low quality of the bikini, chinese material but definitely overpriced. I wouldn't recommed buying this bikini. Wavy part on top of bottoms and top are very thin and they do not stay like they were supposed to, but they tend to overlap.
I have to say I was skeptical at first since this was the first online shop that I've bought bikinis from, but I was wrong. They deliver great quality bikinis and great sizing as well. Delivery times can take a while but it is absolutely worth the wait. I have been a loyal customer since 2019 and I have ordered 5 times in total. For the 5 times that I have ordered, I haven't had a single problem with the shop or their products. I see some other reviews are not that good but I guess I've been lucky and we all have different experiences.
My favorite place without a doubt to buy swimwear, quality products at a good price, fast shipping and excellent customer service. Orders take a few days to arrive, presented in bags, nothing misleading. Very happy with them. My experience with zaful all this time has been great, the sizes are always correct and the clothes are good quality
I've shopped twice now at Zaful and both times my experiences have been absolutely positive! Their clothes are decent quality, cute, fashionable and versatile enough to be incorporated into basically any style.
In the picture attached I'm wearing a Zaful Bikini Top along with Harem Pants from an Indie Brand and it suits my Hippie Aesthetic perfectly!
I have been shopping with Zaful for some time now and I have to say the products I have ordered were of good quality for the price. I have not shopped with them in recent time but the overall shopping site seems pretty Great. The products I ordered especially the hands bags have lasted me some time and they do not show any signs of falling apart any time soon; however there was one instance with a product to which I was not satisfied and the Customer service team was very very helpful in sorting out the issue and coming to a pretty good resolution for me. I have to say my experience with this company has been really good despite that one hiccup I am not going to let it put a damper on the rest of my shopping. I look forward to working with them in the future.
I ordered a 11 of bikinis (I have 3 daughters) back beginning of March, due to COVID I waited patiently Sue to delay in deliveries. However 4 months later still haven't been received, Customer Service is not existent have requested a delivery date numerous times., article doesn't arrive and they refuse to refund!
Dear Sara,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
Best Regards
ZAFUL Customer Service
I've ordered numerous types of clothing on Zaful and truthfully, I'm only in fond of the bikinis. However, they run pretty small. I'm usually a small or medium, but on Zaful I'm either a large or extra large. The clothing don't seem to have good quality, but it was expected due to the affordable price. They also have cool promos. They offer numerous opportunities to earn coupons and point that could be converted into cash upon check out. Overall, my experience with Zaful has been great so far.
The clothes are so affordable and sometimes you can really hit the jackpot on their site. However there is a high chance that the clothes could be of lesser quality when they arrive at your door. That is the risk you take when trying to save money.
Dear Cate,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
ZAFUL Customer Service
The clothes are super cute and fits well. The swimsuits are really comfortable. I love the one size items as well.
Great products for a fraction of the price we would get from local retailers. Despite the distance shipping has to go, typically have recieved all shipments in 2 to 3 weeks which is great. The quality of the items were all quite good too. We've been ordering from Zaful for a couple years now and nothing but good experiences. It's always been our go to for pre vacation clothing shopping. The site itself is also helpful with reviews advising on fit and what sizes to order, so all items have fit perfectly.
I love ZAFUL because it's products are not only the best quality I have ever received from an e-shop but also quite affordable. I have included a picture from my first purchase and as you can see there are many ways to lower the final cost! They have sales almost every day, they have points and coupons! At the time I didn't have enough points and if I did i would have paid around 40 for 7 pieces of clothing! The shipping is just right! Takes about a month or so and it also depends where you live and the services in your country as well! The customer service is one of the best features in my opinion. You get a reply within 24 hours and I was always satisfied with the replies I have gotten and they were really helpful! I'm already waiting for another order to arrive! I just love this site! (I haven't returned anything so I wouldn't be in the place to know how well they do at that)
I so love the items here in Zaful. The styles are in trend and the quality is awesome!
I've been purchasing loys of items here and never did i regret even ones.
Keep up the good work zaful!
I was nervous when I first ordered from zaful, because the prices were too good to be true. I quickly realized that I was so wrong on my initial expectations. The quality was amazing, along with the fit and color of all my products. All of the products fit me true to size, after using the size guide and basing my opinions off of that. I also felt like the quality was as good as something I could get at a popular, trendy, brand store. I was so satisfied with my purchase, I have been ordering from them ever since and very often. They have it all, from dresses, swimsuits, pants, tops, and comfy active sets. I highly support ZAFUL!
TERRIBLE! If you think you are going to get the cute clothing you see on the internet- you are mistaken. I have been waiting ELEVEN WEEKS for my package to arrive, I have called FOUR TIMES and they don't know where my package is, they say they will contact me in 7-10 business days and never do, I could not escalate my call after waiting on hold forever, and they won't refund me or send me a new order. DO NOT WASTE YOUR MONEY or the international fee they charge you. NIGHTMARE!
Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
Best Regards
ZAFUL Customer Service
La ropa es tal como se muestra en las fotos, recomiendo leer los comentarios para guiarse por las tallas y las fotos de otras clientas, aunque suele la talla suele corresponder con lo que pone en la tabla siempre. Tarda bastante en llegar pero merece la pena ya que la calidad es buena, los bikinis y los outfits de dos piezas son preciosos y casi siempre encuentras descuentos.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Ivana,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
ZAFUL Customer Service