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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Texas
1 review
0 helpful votes
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Love Zaful
June 24, 2020

As far as online shopping goes I can say this is the best bang for your buck. Better than others imo

Date of experience: June 23, 2020
VE
4 reviews
0 helpful votes
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Great store
June 24, 2020

I placed an order March 2020 right when the COVID-19 shutdown the world. The company keep in contact and let me know when it was save to process & ship my order they would. My order came with everything I ordered. I read reviews & size chart on each item. I'm 4'11,87 pounds. Small size fit perfectly, I would safely recommend this company and ordering again.

Date of experience: June 23, 2020
Florida
1 review
0 helpful votes
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I loved Zaful, the clothes were really high quality and the shipping time was really fast. Overall great experience.

Date of experience: June 23, 2020
Portugal
1 review
0 helpful votes
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UA*******450094S001
June 24, 2020

I ordered my bikinis from portugal and they arrived very quickly, they took about 3 weeks. I love the material and they are so confortable. Everybody should try it out and order from zaful. Such great prices.

Date of experience: June 23, 2020
GB
1 review
1 helpful vote
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Great prices
June 24, 2020

I really love Zaful, they have so many different styles and all for such great prices. I've ordered quite a few things off here and 90% of them i've loved. Be careful as some items may not be really high quality, i found the jewellery makes my ears sore and a necklace i ordered broke after one use. The clothes are all gorgeous though and I would highly recommend this website to anyone. Delivery takes a while and is £5 for each order unless you go over £30 so Zaful is better for bulk buys rather than lots of small orders. Overall i'm extremely happy and will be continuing to order from Zaful in the future!

Date of experience: June 23, 2020
Croatia
1 review
1 helpful vote
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Generally, this bikini is average bikini that you can buy anywhere. Design is great, but material quality is bad. Top is a bit small, and I have small ****s so for me that is XS actually instead of S size. Very low quality of the bikini, chinese material but definitely overpriced. I wouldn't recommed buying this bikini. Wavy part on top of bottoms and top are very thin and they do not stay like they were supposed to, but they tend to overlap.

Date of experience: June 23, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Ivana,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
ZAFUL Customer Service

Australia
1 review
0 helpful votes
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Superb Online Shop
June 24, 2020

I have to say I was skeptical at first since this was the first online shop that I've bought bikinis from, but I was wrong. They deliver great quality bikinis and great sizing as well. Delivery times can take a while but it is absolutely worth the wait. I have been a loyal customer since 2019 and I have ordered 5 times in total. For the 5 times that I have ordered, I haven't had a single problem with the shop or their products. I see some other reviews are not that good but I guess I've been lucky and we all have different experiences.

Date of experience: June 22, 2020
Spain
1 review
0 helpful votes
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Opinion
June 23, 2020

My favorite place without a doubt to buy swimwear, quality products at a good price, fast shipping and excellent customer service. Orders take a few days to arrive, presented in bags, nothing misleading. Very happy with them. My experience with zaful all this time has been great, the sizes are always correct and the clothes are good quality

Date of experience: June 22, 2020
Germany
1 review
2 helpful votes
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I've shopped twice now at Zaful and both times my experiences have been absolutely positive! Their clothes are decent quality, cute, fashionable and versatile enough to be incorporated into basically any style.

In the picture attached I'm wearing a Zaful Bikini Top along with Harem Pants from an Indie Brand and it suits my Hippie Aesthetic perfectly!

Date of experience: June 22, 2020
Barbados
1 review
0 helpful votes
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Online shopping
June 22, 2020

I have been shopping with Zaful for some time now and I have to say the products I have ordered were of good quality for the price. I have not shopped with them in recent time but the overall shopping site seems pretty Great. The products I ordered especially the hands bags have lasted me some time and they do not show any signs of falling apart any time soon; however there was one instance with a product to which I was not satisfied and the Customer service team was very very helpful in sorting out the issue and coming to a pretty good resolution for me. I have to say my experience with this company has been really good despite that one hiccup I am not going to let it put a damper on the rest of my shopping. I look forward to working with them in the future.

Date of experience: June 22, 2020
France
1 review
0 helpful votes
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I ordered a 11 of bikinis (I have 3 daughters) back beginning of March, due to COVID I waited patiently Sue to delay in deliveries. However 4 months later still haven't been received, Customer Service is not existent have requested a delivery date numerous times., article doesn't arrive and they refuse to refund!

Date of experience: June 22, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Sara,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
Best Regards
ZAFUL Customer Service

MP
1 review
0 helpful votes
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Zaful Shopping
June 22, 2020

I've ordered numerous types of clothing on Zaful and truthfully, I'm only in fond of the bikinis. However, they run pretty small. I'm usually a small or medium, but on Zaful I'm either a large or extra large. The clothing don't seem to have good quality, but it was expected due to the affordable price. They also have cool promos. They offer numerous opportunities to earn coupons and point that could be converted into cash upon check out. Overall, my experience with Zaful has been great so far.

Date of experience: June 22, 2020
North Carolina
1 review
1 helpful vote
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The clothes are so affordable and sometimes you can really hit the jackpot on their site. However there is a high chance that the clothes could be of lesser quality when they arrive at your door. That is the risk you take when trying to save money.

Date of experience: June 21, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Cate,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
ZAFUL Customer Service

Missouri
2 reviews
4 helpful votes
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Super cute clothes
June 21, 2020

The clothes are super cute and fits well. The swimsuits are really comfortable. I love the one size items as well.

+3
Date of experience: June 21, 2020
Ireland
1 review
0 helpful votes
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Great products for a fraction of the price we would get from local retailers. Despite the distance shipping has to go, typically have recieved all shipments in 2 to 3 weeks which is great. The quality of the items were all quite good too. We've been ordering from Zaful for a couple years now and nothing but good experiences. It's always been our go to for pre vacation clothing shopping. The site itself is also helpful with reviews advising on fit and what sizes to order, so all items have fit perfectly.

Date of experience: June 19, 2020
Greece
1 review
0 helpful votes
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I love ZAFUL because it's products are not only the best quality I have ever received from an e-shop but also quite affordable. I have included a picture from my first purchase and as you can see there are many ways to lower the final cost! They have sales almost every day, they have points and coupons! At the time I didn't have enough points and if I did i would have paid around 40 for 7 pieces of clothing! The shipping is just right! Takes about a month or so and it also depends where you live and the services in your country as well! The customer service is one of the best features in my opinion. You get a reply within 24 hours and I was always satisfied with the replies I have gotten and they were really helpful! I'm already waiting for another order to arrive! I just love this site! (I haven't returned anything so I wouldn't be in the place to know how well they do at that)

Date of experience: June 19, 2020
Philippines
1 review
0 helpful votes
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HappyConsumer
June 20, 2020

I so love the items here in Zaful. The styles are in trend and the quality is awesome!
I've been purchasing loys of items here and never did i regret even ones.
Keep up the good work zaful!

Date of experience: June 19, 2020
North Carolina
1 review
0 helpful votes
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I was nervous when I first ordered from zaful, because the prices were too good to be true. I quickly realized that I was so wrong on my initial expectations. The quality was amazing, along with the fit and color of all my products. All of the products fit me true to size, after using the size guide and basing my opinions off of that. I also felt like the quality was as good as something I could get at a popular, trendy, brand store. I was so satisfied with my purchase, I have been ordering from them ever since and very often. They have it all, from dresses, swimsuits, pants, tops, and comfy active sets. I highly support ZAFUL!

Date of experience: June 18, 2020
New Hampshire
1 review
0 helpful votes
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TERRIBLE! If you think you are going to get the cute clothing you see on the internet- you are mistaken. I have been waiting ELEVEN WEEKS for my package to arrive, I have called FOUR TIMES and they don't know where my package is, they say they will contact me in 7-10 business days and never do, I could not escalate my call after waiting on hold forever, and they won't refund me or send me a new order. DO NOT WASTE YOUR MONEY or the international fee they charge you. NIGHTMARE!

Date of experience: June 18, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
Best Regards
ZAFUL Customer Service

Spain
1 review
0 helpful votes
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La ropa es tal como se muestra en las fotos, recomiendo leer los comentarios para guiarse por las tallas y las fotos de otras clientas, aunque suele la talla suele corresponder con lo que pone en la tabla siempre. Tarda bastante en llegar pero merece la pena ya que la calidad es buena, los bikinis y los outfits de dos piezas son preciosos y casi siempre encuentras descuentos.

Date of experience: June 18, 2020

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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