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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Canada
1 review
1 helpful vote
Follow Natalie M.
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The shipping from zaful took well over a month to arrive, but I had heard about this prior to ordering to made sure to leave plenty of time ahead of when I needed my order in by. The quality of the bathing suits I ordered were pretty good, I loved one of them, liked another, and didn't like the third at all but for the price I am still pleased with the products and will order more in the future.

Date of experience: March 10, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Natalie,

We appreciate that you took the time to write a review.

Best regards,
Zaful Customer support

Israel
1 review
0 helpful votes
Follow Reut B.
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Great service
March 11, 2018

Unfortunately everything I ordered was big on me, and accidentally I also ordered the same item twice. The items I ordered worth 100$, therefore I was really worried that I might won't get the refund back, or someone else would happen, but after I sent the package back to the office in Chine I received a refund, with any obstacles. I appreciate it a lot.

Date of experience: March 10, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Reut,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Best regards,
Zaful Customer support

Iowa
1 review
1 helpful vote
Follow Tracey H.
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10/10 recommend these bathing suits! They are extremely cute and affordable, I think the most I spent on one was $10. I ordered 10 bathing suits and 9 fit great, but customer service did an amazing job with the inconvenience of the bathing suit. I definitely suggest reading the reviews to make sure you purchase the correct size as they do run on the smaller side. Overall, best bathing suits I have ever bought, price and quality wise!

Date of experience: March 9, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Tracey,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Support

Germany
1 review
2 helpful votes
Follow Matteo I.
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I saw that there are a lot of different opinions about this website. First of all since now I bought like 4 hoodies on a sale. They were really cheap in relation to other websites so I didn't really expect that they were like really high quality. But saying that they are on low quality wouldn't really satisfy. Being honest I was really pleased with my orderes even tho they weren't on that high quality I would say that the quality is all in all and in relation to the price really ok and also very depending on the apparel. The shipping was actually a bit long but I'm living in Germany so it is not that unnormal that a provider from the US or UK take a bit longer. I'm not quite sure but I think it took like 2 months or something. Zaful is not my fav clothing page and the reviews of the other users are making me a bit unsure but my experience were all in all very good and I would certainly buy again on Zaful.

Date of experience: March 9, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Matteo,

Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Support

Minnesota
2 reviews
2 helpful votes
Follow Kaitlyn W.
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I have purchased a few items from here so far, a bathing suit, a 2 piece dress, and some other items.
This website is great! I have always been skeptical of online shopping, but I have no complaints here!
The deals are AMAZING. My bathing suit was only $15! It fits great, and shipping was pretty quick (between 1 and 2 weeks)! I did read reviews before purchasing, and it said to order a size up, so I did! But they also have a size chart for different countries as you are choosing your items, so if you weren't aware to order a size up, you should see the chart anyway when adding the item to your cart!
10 STARS. I will definitely continue to use this company!

Date of experience: March 9, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Kaitlyn,

Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

Philippines
1 review
3 helpful votes
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Love it!
March 10, 2018

Ever since I ordered bikinis from Zaful I've never been to other websites. I just like how affordable their products are yet you get pretty amazing fabric. I always order Small sizes and it always fits on me. Way to go Zaful!

Date of experience: March 9, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Chelo,

We appreciate that you took the time to write a review.

Best regards,
Zaful Customer support

Pennsylvania
1 review
1 helpful vote
Follow Tatiana D.
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My first time ordering from their website, I was a little skeptical because I thought that it would be a "you get what you pay for" kind of deal. In reality, the items I ordered were great quality, and I will continue to order from this site. I HIGHLY RECOMMEND in buying their bikinis. They have a such a great variety in bikinis for a cheap price. The only bad thing I would say about this site is that I have to go through Paypal to purchase items, but overall I recommend everyone to use this site.

Date of experience: March 8, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Tatiana,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer support

Florida
6 reviews
154 helpful votes
Follow Angela S.
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I made a video trying on Zaful Swimsuits!

https://www.youtube.com/watch?v=vHna7dWP__A

I love their Swimsuits! I think the quality is great, but be careful on what suits you choose! Make sure the cut of the bathing suit top is not too revealing because sometimes the tops ran a little small on me. Great company and quality overall.

Date of experience: March 8, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Angela,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Support

Ireland
1 review
5 helpful votes
Follow Sidra C.
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I ordered a couple of jumpers early last November and they just never arrived I contacted the customer service many times and they kept saying they had shipped it out so it wasn't their fault and that the deadline was 28th January, firsy off all the waiting period is too much why should I wait 2 months for a couple of jumpers and once the deadline had passed the clothes still never arrived. I would advise people to not purchase any clothing from this company they really are not worth your time and money.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 8, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Sidra,
We appreciate that you took the time to write a review.
We offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

We look forward to hearing from you soon.
Best Regards
Zaful Customer Service

Washington
1 review
7 helpful votes
Follow sam h.
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DON"T DO IT GUYS!
March 11, 2018

I totally read the reviews and saw all the negative ones but decided to take my chances however I SHOULD NOT HAVE. My order said 3-5 days for dispatch and I paid for express shipping which was 7-10 days and now they are saying that it won't ship for A MONTH. I WOULDNT HAVE PAID FOR EXPRESS SHIPPING IF IT WAS GOING TO TAKE A MONTH. I'm pretty cheesed y'all

Date of experience: March 8, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Sam,
We appreciate that you took the time to write a review.

We are sorry that we have not sent your order out due to the stock issue.
We offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

We look forward to hearing from you soon.
Best Regards
Zaful Customer Service

Ohio
1 review
1 helpful vote
Follow Ellen K.
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The sweaters/sweatshirts that I received from Zaful were amazing quality! They are very thick, and so soo trendy! I loved the entire experience. Customer service were quick to respond to questions that I had, and got back to me in a timely manner.
10/10 would recommend and i def would buy from again!

Date of experience: March 8, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Ellen,

Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Support

Massachusetts
1 review
1 helpful vote
Follow Sarah W.
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As a college student, I am always looking for new websites that sell trendy, modern clothes for a cheap price. When I first discovered Zaful, I fell in love with absolutely every clothing item on the site and after noticing that the prices were all relatively low, I began my online shopping addiction! Over the past 2 summers, I have made many, many bikini purchases from here. I love how unique these bikinis are, so that when I'm at the beach I can be one of a kind! I had assumed that the quality was going to be bad considering how inexpensive the products are, however, I was wrong. Being aware that these products are so cheap, I was so pleased with the quality and materials of these bikinis, they are very effective both in and out of the water, they fit well (sized up for the most part), and are super comfortable. Most of the bikinis look how they are presented in the cover photos (shading of the color may be slightly different), but just to double check, I typically view the customer reviews prior to ordering my items to see pretty much always positive reviews. Even on items that haven't been reviewed, I fully trust Zaful to sell me something that I'll love and wear over and over again. I 100% recommend Zaful to girls who are looking for cool, chic pieces to spice up any wardrobe!

Date of experience: March 8, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Sarah,

Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

Illinois
2 reviews
1 helpful vote
Follow Malley L.
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Zaful is very on top of trends and offers great prices for their products.
Every time I have ordered from them, however, the package takes an extremely long time to arrive, and often comes in two pieces.
After my last order, the zip code was somehow only slightly off from my actual code. The package was extremely hard to track, and only one of the parcels arrived, almost exactly a month after the order had been placed. The other package was sent back to them due to incorrect address, and they only offered me a partial refund.
Customer service was helpful. They responded to me the same day every time I sent a message.
A lot of the clothes are cute and pretty well made, but certainly not perfect. There are usually one or two little difficulties with their items that I don't have a hard time overlooking.

Date of experience: March 8, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Malley,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Best regards,
Zaful Customer support

Jersey
1 review
1 helpful vote
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Brill website
March 10, 2018

Really enjoyed zaful as a whole and picked adorable clothes that so many people have complimented. Other users reviews really help with finding out more about sizing and quality of pieces. Will definitely be buying from them again

Date of experience: March 8, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Customer,
We appreciate that you took the time to write a review.
We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

Kazakhstan
8 reviews
10 helpful votes
Follow Zheka K.
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Видеообзор: https://youtu.be/FALu63k2wTo

Характеристики:
Температура: °С
Влажность: %
Диапазон температуры: -50 °С 70 °С
Шаг измерения температуры: 0,1 °С
Точность измерения температуры: ± 1 °С
Цикл замера температуры: каждые 10 секунд
Диапазон влажности: 1099%
Шаг измерения влажности: 1%
Точность измерения влажности: ± 5%
Тип дисплея: ЖК
Питание: 2 x 1,5 В LR44

Date of experience: March 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Zheka,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer support

Washington
1 review
1 helpful vote
Follow jenni n.
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A good surprise!
March 10, 2018

At first I was skeptical about ordering items on Zaful. Although there were many videos on youtube I watched of people reviewing their items, I didnt 100% trust them. But I decided i'll just try it out by buying one item. It took 2 weeks to arrive and to my surprise, it was great quality! The item was very affordable too for how trendy it was at the time. I would recommend looking at reviews on specific items before committing on purchasing it though. Overall im very satisfied and just booked another order!

Date of experience: March 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Jenni,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful.com again soon.

We appreciate your support.

Thank you,
Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Taylor t.
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I love zaful
March 8, 2018

Zaful has really cute cheap options and they're always giving me rewards and coupons so I keep buying lol overall happy but standard shipping takes a little longer than i would like

Date of experience: March 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Taylor,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Best regards,
Zaful Customer support

New York
1 review
0 helpful votes
Follow Irene M.
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It was my first time buying swimsuits from Zaful and I gotta say, I was impressed! I bought three different sets, two of them only took about 2 weeks to arrive, and the third one over a month. If you want them to fit nicely, you should measure yourself and check the measurements in comparison, but as I was too lazy I just got a size up as most people recommended in the comments. They ended up fitting perfectly, the quality of the materials was great and I was overall very impressed! What you get is incredibly amazing for what you pay!

Date of experience: March 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Irene,

Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

Arizona
1 review
0 helpful votes
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Zaful is Excellent
March 8, 2018

I am a fairly new shopper at Zaful, and before I began using them as a retailer, I was concerned with the negative reviews they received. I was worried I wouldnt get my products, that they wouldnt fit accurately, and that if I needed to make a return, the customer service department wouldnt help me. All of this was WRONG. I decided to take the plunge and order a few items from their site. Not only was the delivery incredibly fast, but 6 out of the 9 items I purchased fit me PERFECTLY. Zaful reimbursed me for the three items that did not fit, and told me to either kee the items, donate them to charity, or give to someone in need. Their customer service is upstanding, their products are amazing, and the shipping time is very reasonable considering their main warehouse is stationed in China and I live in the U.S. I will continue to recommend Zaful to people given my positive experiences with the company.

Date of experience: March 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Jennie,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer support

Arkansas
1 review
0 helpful votes
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Great Prices
March 8, 2018

I purchased 5 swimsuits on this order, their prices are low and reasonable. Since I ordered right after Black Friday they had a high order volume so it took a long time for the swimsuits to come, but it's understandable since it's a busy time of the year. Eventually I got all 5 swimsuits, and they're all great except for a few issues. I have a little bit bigger chest but smaller waist, so I typically need a medium in tops and small in the bottoms. I bought all 5 swimsuits as a medium, 3 out of the 5 swimsuits fit both top and bottom well. However 2 of them the bottoms were extremely large, even though it was a medium. I've come to the conclusion that it is hit or miss with the bottoms fitting if I buy medium. I rely on reviews with pictures so I can get a good idea if the medium swimsuit will fit me.

Date of experience: March 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Stephanie,
We appreciate that you took the time to write a review.
We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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