Yours Truly ClothingReviews 111

My experience was great. I had ordered 2 hoodies and they got here sooner than expected, like 6 days after ordering. When they got here I noticed that I got the wrong hoodie. So I emailed them and a day later recieved an email back from AJ and after I showed proof, they sent me the correct one. I am really satisfied with the service and product. I really don't know if i just got lucky or something after reading these reviews lol

Made an order of $40 in September never received it. I continued to contact them and they just told me pretty much that I should receive my order soon, tried again by describing what I ordered for them to then tell me that they are out of that shirt even though it didn't say that on the web site so then in November they gave me a 60 credit I was happy thinking this would make up for the months I've waited but still in January I haven't received my order :/ and they haven't messaged me back. Disappointed.

I placed an order in November. Had I known prior to placing my order what the horrible shipping estimates were( 6-8weeks) I would not have completed the payment. It wasn't until after my credit card payment was complete that I was informed of the possible wait times. I waited 3 weeks until I requested an update on my order and was informed by AJ Lacoste that I should receive my shipment by Christmas and was provided a link to the outrageous shipping estimates again as well as a NO REFUND policy. I reached out again 4 days before Christmas in hopes that I would get an update or tracking number and I have not received a response back. I am now going into the 6th week since my order was placed and have no updates or tracking information on my order.

I purchased two Items 11/23. Terms and conditions say it can take up to 3.5 weeks for delivery to arrive. Well as of 12/28 (5 weeks later) I have still not received my order, I contact costumer service on 12/12 to get an update on my order. On 12/13 I received a responds by AJ Lacoste that said I should be receving my order by Christmas. Well this was supposed to be a Christmas gift, which at this point its past Christmas and no gift yet! So once again I contact them Via email on 12/24 and my update was an email stating that my order is on the way on 12/27. Like are you $#*!ing kidding me, it is ridiculous. So heads up order your stuff 1 year in advance to receive it on time!

I absolutely love Phora, Yours Truly, etc and the clothing is dope but the whole online store, customer service, consistency of clothing is absolutely terrible. I would love to say good things but I can't. Not only is it random how long your orders take (it's been a month since I ordered $125 worth of clothes and still hasn't shipped, but also ordered something less than a week ago and it's here), but if you have a problem, questions they won't answer you. Maybe after your 3rd email they might answer you 3 weeks later if you're lucky, with a less than helpful answer. I've spent a lot of money and referred people and we've all had negative experiences. I'm also irritated because I ordered a hoodie and loved it but it was way too big, so I ordered one size smaller in the SAME HOODIE. It's the same color and design but it's a completely different hoodie (sizing, strings, fit, the ways it's made is comoletely different) and I hate it. I loved the original hoodie. Why would they sell different, random types of hoodies? It's inconsistent and and false advertisement because this one look nothing like the pictures or like the first one did. Plus it doesn't fit.

I made a purchase on Black Friday. I have yet to receive tracking, or even something as simple as a status update. I could've ordered something from China and received it by now. It's been a month. Customer service is a joke. So now it's time to file a complaint with the better business bureau. Hundreds, of not thousands of people are waiting for orders. Meanwhile this company is just sitting on money and product. This is no way to run a business. I'd suggest you all filing a formal complaint with the Better Business Bureau.