Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its extensive selection of Asian media, including movies, music, and literature, which customers appreciate for both quality and variety. Many reviews highlight reliable shipping and efficient customer service, fostering a sense of satisfaction among long-term users. However, concerns arise regarding pricing, with some customers finding it higher than competitors, and issues related to order inaccuracies and packaging. While the majority of feedback is positive, there is a notable sentiment regarding the need for improved handling of returns and better communication in resolving order discrepancies. Overall, the company shows promise but could enhance its customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Product as described; good communication & customer service; speedy shipping; AA++
I love yesasia they have been always great to me as a customer for years and I never had problem with them.
It's a gift for my daughter. This site seems to be good.
I bought 4 albums in july (2 bts, exo nd toppdogg lol) and i was super happy with them bc everything came in perfect condition and in the time frame they stated so i bought another album just now (SHINEE BOI) and im like super excited bc i know its gonna be LIT <333 thanks boyz
Prices are crazy, and the page advertises free international shipping. However, when ordering in the US, I still had to pay a minimum of $3.99 for standard shipping. Don't advertise it if it's not true.
I have purchased many times with Yesasia and always come away with good service and well packaged parcels, very important in today's rough mailing environment.
Highly recommended.
I am happy with the convenient of the website. Is just that the selection of the CD products are not many. Certain music CD's cannot be found here.
Always easy to search for my favorites & easy checkout process! Thanks again!
I use yesasia to buy kpop stuff and video games. I usually choose express shipping because I like to be able to track (also as an excuse to get my items faster, hehe) but I think the express shipping is than kpopmart or kpoptown. I've had no problems so far and my items arrive relatively fast (I live in Canada)
I've been buying albums from yesasia for a while :) This is a very convenience and trustworthy website~^^ Definitely will recommend to others^^
Always help me found what I needs, and never have trouble regarding shipping
Yesasia primarily supplies music, films and books from Far Eastern countries but it also stocks many western titles, and classic and vintage titles too. A good range and variety ( including TV series) and good value. I have never had a problem with their shipping in over ten years.
I love YesAsia! It's my favourite place to shop for Japanese and Korean stuff. The item information is detailed, making it easy for me to make my choice. The site is user-friendly, shipping is pretty fast and packaging is secure (bubble wrap + box). Once, my Arashi CD case was damaged (cracked), and YesAsia had no problem replacing it with a new one, so props to the customer service as well!
YESASIA has the best selection of Japanese magazines than any other I have found. The ordering process is easy, and delivering of my order was faster than expected. They kept me updated as to the status of my order. I would highly recommend YESASIA!
Always a great shopping experience: very easy to use site, excellent information on the dvds, lots of great Korean, Chinese and Japanese period dramas, many English subtitled, email notification of new additions, reasonable prices
I buy my K-pop albums here because I get them with in the time period or sooner then they expected! And they seem to have better deals. They even come in great condition too. I ordered from other sites too, but this one I trust the most with handling and getting them to you on time.
Fantastic range, fair prices - particularly specials and during sales. Lots of interesting collectables. Great selection of mainland China DVDs, many unavailable elsewhere. Quick and secure delivery, with free shipping to Australia and elsewhere - depending on purchase value.
What else could a movie/music lover/collector want. Love YesAsia!
This is my first online purchase with YesAsia. The full experience has to include delivery as well. Hence, I can't comment much at this stage.
I purchase many products from YesAsia because you offer the newest items before anyone else. I have been searching for the Entertainer OST ever since the drama began and I haven't found it available anywhere until today. I received an email from YesAsia that included the OST availabilty as soon as it is released. I just about jumped for joy and immediately ordered it. I can count on YesAsia for all of my Korean DVDs and OST needs. Thank you so much YesAsia for all the great service.
Answer: Yes. For Korean albums the sale counts on the Hanteo Charts. For Japanese albums the sale counts on the Oricon Chart.
Answer: I've had the same thing happen but with other businesses. When I asked the very same question you have I was told that the refund time depends on the banking system. The representative has no way of knowing if it's the customer's bank or the business bank. I've had this happen a few times over the years. From my point of view it gives the banking system more time to dink around with your money. Frustrating.
Answer: In my experience it only took them about 2 days to reapond.
Answer: I've "lost" confirmation emails before as well, I'm not sure if they were just never sent or my email filtered them out and the spam folder was automatically cleared before I could resurrect it but as long as your order history page has confirmation of the order and it has a pending status on it you should be fine. Also, check if all of your items are kept in stock. If you're purchasing an item that they have to acquire first it can take 30 days or more for them to even receive the items and then prepare for shipping.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account